The startup offers an ordering and reservation management platform that enables restaurants to efficiently handle delivery, takeaway, dine-in, catering, and reservations through a centralized control system. By integrating with existing POS systems and providing features like regional order restrictions and business insights, the platform helps restaurants increase order volume and optimize sales management.
Funding
$2.5M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Restaurants often struggle with managing orders from various channels, including delivery, takeaway, dine-in, catering, and reservations, leading to inefficiencies and lost revenue. Relying on third-party platforms can also result in high commission fees and a lack of control over customer data and branding.
Solution
NinjaOS provides a centralized online ordering and management platform designed specifically for the food and beverage (F&B) industry. The platform enables restaurants to efficiently handle all types of orders through a custom-branded e-commerce website and mobile app, eliminating the need for multiple systems and reducing reliance on commission-based third-party services. NinjaOS integrates with popular POS systems, delivery partners, and payment gateways to streamline operations and provide a seamless experience for both restaurants and their customers. The platform also includes CRM and loyalty program features to help restaurants engage customers, track purchase patterns, and increase repeat orders.
Target Audience
NinjaOS targets restaurants, cafes, hotels, malls, catering services, grocery stores, and bakeries seeking to streamline their online ordering and management processes, reduce commission fees, and enhance customer engagement.
Features
- Custom-designed e-commerce website and mobile app with the restaurant's branding
- Support for delivery, takeaway, QR dine-in, catering, and reservation orders
- Integration with multiple POS systems (Novitee, Revel, Raptor, Xilnex, Sgdatapos, InfraSys, SquarePOS, MaitreD, Solutions Detail, Eats365) for streamlined order management
- Integration with delivery partners (Lalamove, PandaGo, GrabExpress, Zeek, Milkrun, Pickupp, Express Delivery) for automated dispatch
- CRM and loyalty program features, including eVouchers, refer-a-friend programs, promo codes, multi-tier membership, birthday vouchers, and cashback rewards
- Automated marketing campaigns via email and SMS to engage customers and generate repeat orders
- Real-time analytics and reporting to track sales, customer behavior, and marketing campaign performance
- API services for custom integrations and extensions
- Business Centre app for iPad and Android devices