NineWalls connects individuals with remote, asynchronous live chat assistant positions that require no prior experience. The platform provides comprehensive training to enable workers to communicate with customers solely through text-based chat interfaces. This service offers flexible, hourly paid work ranging from $25 to $35 per hour for individuals seeking supplemental income from any location.
Funding
Funding not disclosed
Founders
Product
Problem
Many individuals seeking flexible, entry‑level remote work lack accessible opportunities that require no prior experience and provide reliable income. Traditional gig platforms often focus on task‑based work with low pay or require specialized skills, leaving students, stay‑at‑home parents, and job‑seekers without suitable options for steady earnings.
Solution
NineWalls operates an online marketplace that matches candidates with companies needing text‑based live‑chat customer support agents. The platform delivers a structured, step‑by‑step training curriculum that equips users with the scripts, response guidelines, and chat‑tool proficiency needed to handle real‑time customer inquiries. After certification, workers can log in from any internet‑connected device—smartphone, tablet, or laptop—and start handling chats on a flexible schedule. Compensation is paid at an hourly rate of $25–$35, with earnings transferred daily via PayPal, direct bank deposit, or other preferred methods. A dedicated support team is available 24/7 to address onboarding questions, technical issues, or payment concerns, ensuring a smooth remote‑work experience.
Target Audience
The primary users are individuals seeking flexible, remote income—such as students, stay‑at‑home parents, and entry‑level job seekers—who have basic typing skills and reliable internet access.
Features
- Comprehensive, self‑paced training modules covering chat etiquette, product knowledge, and escalation procedures
- Cloud‑based chat interface optimized for mobile and desktop use, requiring only an internet connection
- Real‑time job matching algorithm that assigns incoming chat queues based on agent availability and skill level
- Daily payout system with multiple payment options (PayPal, ACH, etc.) and transparent earnings dashboard
- No‑call, text‑only support model that eliminates the need for phone equipment or call‑center infrastructure
- Flexible scheduling that allows agents to work any hours, including part‑time or full‑time, across time zones
- 24/7 technical and operational support for agents to resolve issues quickly and maintain productivity