Niino is a digital platform that lets patients, caregivers, and healthcare providers book non‑urgent medical transport in three steps, with upfront pricing and secure online or WhatsApp payment. The service coordinates certified vehicles and staff, provides 24/7 availability, and offers real‑time GPS tracking and status notifications to reduce administrative burden and improve reliability.
Funding
Funding not disclosed
Founders
Product
Problem
Patients, caregivers, and healthcare providers often face difficulty coordinating non‑urgent medical transport, dealing with fragmented booking processes, unclear pricing, and lack of real‑time visibility, which can lead to delays, uncertainty, and administrative burden.
Solution
Niino provides a digital platform that streamlines the entire workflow for non‑urgent medical transport. Users select the appropriate vehicle type, required medical staff, and any necessary equipment, receive an upfront price, and complete the booking online or via WhatsApp in three steps. The service coordinates certified transport providers, offers 24/7 availability, and delivers real‑time tracking updates throughout the journey. Payments are processed securely through the platform, and users can modify or cancel bookings as needed. By centralising scheduling, pricing, and communication, Niino reduces administrative effort and improves reliability for vulnerable passengers.
Target Audience
Primary customers are elderly, disabled, or otherwise vulnerable individuals and their caregivers, as well as clinics, hospitals, and home‑care providers that need reliable non‑urgent transport for patients.
Features
- Online and WhatsApp booking interface with three‑step workflow and instant confirmation
- Transparent, upfront pricing displayed before payment, with no hidden fees
- Real‑time GPS tracking and automated status notifications for passengers and caregivers
- Choice of vehicle (ambulance, medical shuttle, wheelchair‑accessible van) and customizable medical staff/equipment options
- 24/7 service availability and ability to manage bookings for oneself or a third party
- Secure credit‑card payment processing and digital receipt generation
- Integrated profile dashboard for managing past trips, invoices, and trip modifications