The startup offers a business process automation platform that digitizes operational workflows, providing detailed work instructions and defining roles for team members. This solution reduces the time operations teams spend on administrative tasks, eliminating reliance on spreadsheets and chat tools.
Funding
$20.3M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many service teams rely on manual processes, spreadsheets, and disparate communication tools, leading to inefficiencies, errors, and lack of visibility in complex operational workflows. This makes it difficult to maintain service standards, meet compliance requirements, and deliver satisfying customer experiences consistently.
Solution
Next Matter provides an enterprise-grade workflow automation and orchestration platform designed for service teams operating in high-stakes environments. The platform enables businesses to digitize and automate complex service operations, ensuring reliability and consistency across all processes. By offering a flexible workflow platform, Next Matter allows teams to connect various systems, integrate data, and automate tasks, eliminating the need for manual coordination and reducing the risk of human error. The platform's capabilities include a visual builder, no-code integrations, conditional logic, and real-time tracking, empowering teams to design, run, and optimize workflows tailored to their specific needs.
Target Audience
Next Matter targets enterprise service teams in industries such as financial services, real estate, insurance, retail, and delivery services, as well as venture capital and private equity firms seeking to automate and streamline complex operational workflows.
Features
- Visual workflow builder with drag-and-drop interface for designing custom workflows without coding
- No-code integrations to connect with existing systems, such as CRMs, databases, and communication tools
- Conditional logic and branching to handle complex scenarios and unique business requirements
- Real-time tracking and reporting to monitor progress, deadlines, and SLAs
- Manager dashboard for overseeing service operations and identifying potential escalations
- Team and guest apps for simplifying collaboration across multiple teams and external users
- Public forms and portals for engaging external users and collecting data
- AI-powered tools for automating tasks and improving workflow efficiency
- Audit logging and version control for compliance and traceability
- Customizable deployment options, including cloud (AWS, Azure, Google) and white-label workspaces