NEXOWARE provides an AI-powered software platform for IT service providers and managed service providers (MSPs), integrating ERP, ITSM, e-commerce, and service automation into a single connected system. The platform includes pre-configured AI agents and a no-code AI Agent Designer that automate routine processes like ticket management and invoicing, with all data hosted in Europe for GDPR compliance.
Funding
Funding not disclosed
Founders
Product
Problem
IT service providers and MSPs often manage their core business processes—ERP, ticketing, e-commerce, and service automation—through disconnected tools, leading to manual data transfers, administrative overhead, and reduced profit margins. Routine tasks such as ticket handling, invoicing, and onboarding consume significant staff time, limiting scalability and responsiveness.
Solution
NEXOWARE offers a unified, AI-powered platform that connects ERP, ITSM, e-commerce, and service automation for IT service providers. The platform includes pre-configured AI agents that handle common processes like ticket management, invoicing, and onboarding, as well as a no-code AI Agent Designer that lets users build custom agents tailored to their workflows. All agents operate on real business data from the user's systems, enabling autonomous actions such as generating quotes from toner warnings or automatically invoicing completed service tickets. The platform is designed for immediate deployment, with agents becoming productive on the same day without extensive setup or developer involvement.
Target Audience
Primary customers are IT service providers, system houses, and managed service providers (MSPs) seeking to automate core business processes and increase operational efficiency.
Features
- Pre-configured AI agents for ticket management, invoicing, and onboarding that activate without setup or training
- No-code AI Agent Designer for building custom agents that act on full business context, including customer data, contracts, and tickets
- NEXOWARE Connect middleware for real-time, bidirectional data exchange between ERP, eShop, ITSM, and service automation tools
- AI voice agent (Melvin) that handles tasks from appointment scheduling to desktop support
- GDPR-compliant by design with all LLM hosting in Europe; no customer data used for model training or exposed to third parties
- Every agent action is logged and traceable for auditability