Nexentria provides an AI-powered Medical Information (MI) platform that unifies omni-channel intake for MIs, AEs, and PQCs. The solution enables end-to-end case management through integrated workflows, automated content generation, and real-time analytics. This platform helps teams streamline compliance tasks and scale operations efficiently within a secure environment.
Funding
Funding not disclosed
Founders
Product
Problem
Pharmaceutical companies face challenges in efficiently managing the high volume of medical inquiries they receive, leading to operational inefficiencies and delayed response times. Existing systems often lack integration, require manual data entry, and struggle to provide real-time support, resulting in increased costs and potential compliance issues.
Solution
Nexentria offers a unified, AI-powered platform designed to streamline medical information (MI) management for pharmaceutical companies. The platform integrates all software needs within a single license, simplifying the intake, triage, and follow-up management of medical inquiries, adverse events (AEs), and product quality complaints (PQCs). By incorporating an integrated telephony system and AI Co-Pilot, Nexentria enables real-time inquiry handling, automated task creation, and contextually relevant suggestions, significantly reducing operational costs and improving response times. The platform's comprehensive analytics unlock actionable insights from all medical inquiries, ensuring product safety and efficacy.
Target Audience
The primary target audience includes medical information scientists, pharmaceutical companies, and call centers managing medical inquiries, adverse events, and product quality complaints.
Features
- Unified platform for managing MI, AEs, and PQCs
- Integrated Telephony system with call forwarding, recording, and IVR support
- AI Co-Pilot providing real-time answers and contextually appropriate suggestions
- Omni-Channel Task Module for managing inquiries from various sources in one place
- Automated task creation and follow-up management
- Intuitive user interface for faster onboarding
- Comprehensive analytics for actionable insights
- Domain-specific AI models for greater accuracy and traceability