Nevam
Nevam provides a customer journey management platform that creates living, automatically updating journey maps by crawling live web and app experiences across all channels. The platform uses AI to surface friction points, prioritize opportunities, and sync tasks to Jira, enabling CX, Marketing, and Service teams to move from insight to action in the same system. It integrates with tools like Salesforce, Adobe Analytics, Google Analytics, and social platforms to serve as a single source of truth for the entire customer journey.
- Enterprise Software
- Artificial Intelligence
- Software Only
- Data & Analytics
Funding
Funding not disclosed
Founders
Founder details are not available yet.
Product
Problem
Most customer journey mapping tools are built for a moment, not a practice. They take weeks to build, are outdated before they're presented, and sit in a deck nobody opens, leaving teams with fragmented views across channels and a constant debate about what's actually true in the customer experience.
Solution
Nevam provides living journey maps that serve as a single source of truth for customer experience management, connecting all channels and touchpoints in one live, automatically updating view. The platform uses web and app crawlers to auto-populate touchpoints onto a canvas, eliminating manual digging and ensuring the map reflects the journey exactly as it is right now. AI-surfaced insights flag customer friction, prioritize opportunities, and build business cases for change, with tasks synced to Jira for end-to-end visibility. Teams can measure the impact of actions and inactions directly from the platform, turning journey mapping from a periodic exercise into a daily practice of micro-optimizations.
Target Audience
Primary customers are CX, Marketing, Digital, Ops, and Service teams in large organizations who need a unified view of the customer journey and a way to align cross-functional work around friction points.
Features
- Living journey maps that update automatically in real time, showing actual customer paths rather than assumptions
- Web and app crawler technology that auto-populates the channel library and touchpoints without manual effort
- AI-powered insights with context tied to each journey step and clear prioritization of issues
- Collaboration features including recommendations, work assignment, and business case building
- Integration with existing tools including Salesforce, Adobe Analytics, Google Analytics, Jira, Facebook, and Instagram
- Measurement dashboard tracking impact of changes, journey performance over time, and team progress
- Task management with workflows linked to insights, eliminating switching between tools