Netomi provides multimodal, sanctioned generative AI that automates customer service across various channels, enabling enterprises to resolve over 80% of inquiries quickly while maintaining brand safety. This technology enhances support team capacity by 55 times and reduces operational costs by over 5000%, significantly improving customer satisfaction.
Funding
$52M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
+5Founders
Product
Problem
Many enterprises struggle to efficiently manage high volumes of customer service inquiries across multiple channels, leading to delayed response times and increased operational costs. Maintaining brand consistency and data security while automating customer interactions poses a significant challenge.
Solution
Netomi offers a multimodal, sanctioned generative AI platform designed to automate customer service interactions across various channels. The platform leverages a combination of generative technology and large language models (LLMs) to quickly understand customer intents and sentiments, providing accurate and brand-safe responses. By integrating with existing CRM and agent desk systems, Netomi enables businesses to resolve a high percentage of inquiries automatically, reduce resolution times, and lower support costs. The platform offers both auto-pilot and co-pilot modes, allowing AI to act as a fully automated agent or assist human agents with complex requests.
Target Audience
Netomi targets large enterprises, including F500 companies in industries such as hospitality, airlines, sports leagues, insurance, entertainment, and financial services, seeking to improve customer experience and reduce support costs.
Features
- Sanctioned Generative AI: Combines generative tech and LLMs to respond to customer queries while preserving brand safety and security.
- Omnichannel Intelligence: Provides a single AI interface across email, chat, messaging, SMS, social, search, and voice.
- AI-Federated Knowledge Access: Auto-pilot and co-pilot modes allow the AI to act as a full automatic agent or an agent sidekick.
- Proactive, Predictive, and Preemptive Care: Anticipates customer questions and addresses issues before they occur.
- Integration with Business Systems: Connects with customer communications software and backend systems for tailored customer journeys.
- Security-First Architecture: SOC2, GDPR, HIPPA, PDPA, and CCPA compliant with ISO 27001 Certification, and PII and Systems Protections.