Netwizard is an AI-powered incident resolution platform that gives MSP, NOC, and enterprise IT teams instant root-cause intelligence and guided remediation for network failures. The platform correlates events across the entire network topology, generates step-by-step resolution playbooks, and maps blast radius to help teams slash downtime and protect SLAs. It reduces mean time to resolution from a 4.2-hour industry average to 18 minutes.
Funding
Funding not disclosed
Founders
Product
Problem
Network operations teams often rely on manual log correlation across multiple systems to diagnose incidents, leading to slow root-cause identification and extended downtime. This gut-feel approach strains SLAs, overwhelms L1 technicians, and causes unnecessary loss of sleep for network engineers.
Solution
Netwizard provides an AI-powered incident resolution platform that delivers instant root-cause intelligence and guided remediation for network teams. The platform correlates events across the entire network topology in seconds, identifies the true cause of failures, and generates step-by-step resolution playbooks tailored to each incident type. It includes an SLA protection engine that tracks exposure in real time and auto-escalates with full context when breaches are imminent. With blast radius mapping, teams can instantly see which downstream devices, services, and clients are impacted, enabling them to prioritize fixes effectively. Netwizard is vendor agnostic and built for enterprise-scale networks, empowering L1 technicians to resolve issues that previously required senior engineers.
Target Audience
Primary customers are MSPs, NOC teams, and enterprise IT organizations that need to reduce network downtime, protect SLAs, and accelerate incident resolution across complex, multi-vendor environments.
Features
- Instant root-cause analysis that correlates events across the entire network topology in seconds
- Guided remediation playbooks with step-by-step resolution instructions for each incident type
- SLA protection engine that tracks exposure in real time and auto-escalates with full context
- Blast radius mapping showing downstream impact on devices, services, and clients
- Vendor-agnostic design supporting enterprise-scale networks and diverse hardware environments
- Automated diagnostic evidence capture, including BGP debug output, peer state, and traceroute validation