Netbalance provides an AI-powered commercial resolution desk that takes ownership of B2B claims—such as warranty credits, retailer deductions, and chargebacks—from initiation through final financial outcome. The platform coordinates across ERPs, customer portals, email, and documents, automating the evidence gathering, follow-up, and dispute processes that typically stall in complex channels. It serves manufacturers and brands in automotive, appliances, food and beverage, and apparel.
- Artificial Intelligence
- Enterprise Software
- Financial Technology
- Software Only
Funding
Founders
Product
Problem
Commercial claims in B2B channels—such as warranty credits, retailer deductions, chargebacks, and billbacks—often stall because they cross multiple systems, companies, and documents, with no single party owning the full process. Finance and operations teams lose significant time manually chasing evidence, coordinating follow-ups, and tracking disputes through fragmented portals and inboxes, delaying resolution and impacting cash flow.
Solution
Netbalance provides an AI-powered Commercial Resolution Desk that takes end-to-end ownership of claims from submission to final outcome. Customers forward a claim or connect the channels where it arrives, and Netbalance automatically gathers required documentation, coordinates with the parties involved, follows up, and drives the case toward resolution. The platform works across ERPs, customer portals, email, and other systems, eliminating the manual work that typically lives between disconnected tools. Users receive a resolution update showing actions taken, evidence collected, decisions made, and the final financial result, which is reflected back into their systems.
Target Audience
Netbalance serves manufacturers and brands selling through complex B2B channels, including automotive and parts suppliers, appliance and equipment makers, food and beverage companies, and apparel and consumer brand firms that deal with warranties, chargebacks, deductions, and distributor claims.
Features
- Claim intake via direct forwarding or channel connection, with automatic pickup from existing workflows
- Automated evidence collection and coordination across ERPs, customer portals, email, and documents
- AI-driven dispute and deduction classification, payment matching, and cash application processing
- End-to-end resolution workflow with proactive follow-up and case management to drive claims to closure
- Comprehensive resolution updates showing actions taken, evidence collected, and final financial outcomes
- Web-based dashboard for tracking claims, disputes, and cash conversion insights across the organization