About Neople

Provides AI-powered digital coworkers for customer support teams, trained on company-specific data and integrated with over 60 tools to deliver fast, accurate, and on-brand responses. Reduces ticket backlogs, improves first response times by 42%, and increases customer satisfaction scores by 10% by automating routine tasks and offering real-time answer suggestions.

```xml <problem> Customer support teams often struggle with high workloads, long response times, and difficulty maintaining consistent brand voice across all interactions. Finding the right information across multiple systems and onboarding new support agents quickly can be challenging and time-consuming. </problem> <solution> Neople provides AI-powered digital coworkers that integrate directly into existing customer support workflows to improve team efficiency and customer satisfaction. These AI agents are trained on company-specific data, brand guidelines, and internal knowledge bases to provide fast, accurate, and on-brand responses. By automating routine tasks, offering real-time answer suggestions, and streamlining access to information, Neople empowers support teams to handle higher volumes of inquiries, reduce response times, and focus on complex customer issues. The platform also includes Neople Studio, which allows teams to test workflows, customize the AI's behavior, and monitor performance. </solution> <features> - AI-powered answer suggestions based on company-specific data and workflows - Integration with over 60 tools, including Zendesk, Freshdesk, Slack, and Teams - Automated feedback system for continuous learning and improvement - Neople Studio for workflow testing, performance monitoring, and customization - Ability to automate tasks such as labeling, order search, and return handling - Centralized knowledge base for managing policies, workflows, and team data - On-brand communications that master the company's tone of voice - ISO 27001 certification and GDPR compliance for data security </features> <target_audience> Neople is designed for e-commerce businesses and customer support teams looking to improve efficiency, reduce response times, and increase customer satisfaction through AI-powered automation. </target_audience> ```

What does Neople do?

Where is Neople located?

Neople is based in 's-Hertogenbosch, The Netherlands.

When was Neople founded?

Neople was founded in 2023.

How much funding has Neople raised?

Neople has raised 8660000.

Location

's-Hertogenbosch, The Netherlands

Founded

2023

Funding

8660000

Employees

40 employees

Major Investors

Simon Capital, Newion

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Neople

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Executive Summary

neople.io 2K+

Crunchbase

Founded 2023 – 's-Hertogenbosch, The Netherlands

Funding

Estimated Funding

$5M+

Major Investors

Simon Capital, Newion

Team (40+)

No team information available.

Company Description

Problem

Customer support teams often struggle with high workloads, long response times, and difficulty maintaining consistent brand voice across all interactions. Finding the right information across multiple systems and onboarding new support agents quickly can be challenging and time-consuming.

Solution

Neople provides AI-powered digital coworkers that integrate directly into existing customer support workflows to improve team efficiency and customer satisfaction. These AI agents are trained on company-specific data, brand guidelines, and internal knowledge bases to provide fast, accurate, and on-brand responses. By automating routine tasks, offering real-time answer suggestions, and streamlining access to information, Neople empowers support teams to handle higher volumes of inquiries, reduce response times, and focus on complex customer issues. The platform also includes Neople Studio, which allows teams to test workflows, customize the AI's behavior, and monitor performance.

Features

AI-powered answer suggestions based on company-specific data and workflows

Integration with over 60 tools, including Zendesk, Freshdesk, Slack, and Teams

Automated feedback system for continuous learning and improvement

Neople Studio for workflow testing, performance monitoring, and customization

Ability to automate tasks such as labeling, order search, and return handling

Centralized knowledge base for managing policies, workflows, and team data

On-brand communications that master the company's tone of voice

ISO 27001 certification and GDPR compliance for data security

Target Audience

Neople is designed for e-commerce businesses and customer support teams looking to improve efficiency, reduce response times, and increase customer satisfaction through AI-powered automation.