Provides AI-powered digital coworkers for customer support teams, trained on company-specific data and integrated with over 60 tools to deliver fast, accurate, and on-brand responses. Reduces ticket backlogs, improves first response times by 42%, and increases customer satisfaction scores by 10% by automating routine tasks and offering real-time answer suggestions.
Funding
$8.7M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Customer support teams often struggle with high workloads, long response times, and difficulty maintaining consistent brand voice across all interactions. Finding the right information across multiple systems and onboarding new support agents quickly can be challenging and time-consuming.
Solution
Neople provides AI-powered digital coworkers that integrate directly into existing customer support workflows to improve team efficiency and customer satisfaction. These AI agents are trained on company-specific data, brand guidelines, and internal knowledge bases to provide fast, accurate, and on-brand responses. By automating routine tasks, offering real-time answer suggestions, and streamlining access to information, Neople empowers support teams to handle higher volumes of inquiries, reduce response times, and focus on complex customer issues. The platform also includes Neople Studio, which allows teams to test workflows, customize the AI's behavior, and monitor performance.
Target Audience
Neople is designed for e-commerce businesses and customer support teams looking to improve efficiency, reduce response times, and increase customer satisfaction through AI-powered automation.
Features
- AI-powered answer suggestions based on company-specific data and workflows
- Integration with over 60 tools, including Zendesk, Freshdesk, Slack, and Teams
- Automated feedback system for continuous learning and improvement
- Neople Studio for workflow testing, performance monitoring, and customization
- Ability to automate tasks such as labeling, order search, and return handling
- Centralized knowledge base for managing policies, workflows, and team data
- On-brand communications that master the company's tone of voice
- ISO 27001 certification and GDPR compliance for data security