Neo Agent provides an AI‑powered automation layer for Managed Service Providers that integrates with existing PSA and RMM tools to automate Level‑1 ticket triage, remediation scripts, and user lifecycle tasks. The platform uses natural‑language workflow definitions and a web dashboard (with an optional voice agent) to increase ticket throughput, reduce labor costs, and maintain consistent service quality without adding staff.
Funding
Funding not disclosed
Founders
Product
Problem
Managed Service Providers (MSPs) spend a large portion of technician time on repetitive Level‑1 tasks such as ticket triage, onboarding/off‑boarding, and script execution. Scaling these operations typically requires hiring additional staff, which compresses margins and introduces variability in service quality.
Solution
Neo Agent delivers an AI‑powered automation layer that functions as a virtual L1 technician. By connecting directly to existing PSA, RMM, and documentation tools, the platform ingests ticket data, learns from historical resolutions, and executes predefined workflows written in plain English. The AI engine categorizes, prioritizes, and routes tickets, runs remediation scripts, and manages user lifecycle events without manual intervention. Results are delivered through a web dashboard and optional Neo Phone Agent, providing 24/7 coverage while preserving the MSP’s existing tech stack. This approach lets MSPs increase ticket throughput, reduce labor costs, and maintain consistent service quality without expanding headcount.
Target Audience
The solution is aimed at MSPs and IT service firms of any size that rely on PSA/RMM stacks and need to automate repetitive Level‑1 support tasks.
Features
- AI‑driven ticket triage that automatically classifies, prioritizes, and assigns tickets based on learned patterns.
- Configurable workflow engine with natural‑language definitions for rapid deployment of automation tasks (setup in under 2 minutes).
- Seamless bi‑directional integration with major PSA/RMM platforms (Autotask, ConnectWise, DattoRMM, N‑Able, etc.) via secure APIs.
- Autonomous remediation using RMM script execution (service restarts, cache clears, patch deployment) without custom code.
- End‑to‑end onboarding and off‑boarding automation: account creation, license assignment, mailbox provisioning, and de‑provisioning.
- Intelligent ticket merge and QA module that consolidates duplicate tickets and validates resolution completeness.
- Neo Phone Agent for inbound call handling and ticket creation, extending AI automation to voice channels.
- Real‑time analytics dashboard with SLA monitoring, ticket volume trends, and ROI calculators.