This company provides customizable, AI-enhanced extended warranty and device protection plans for business laptops and tablets. They offer competitive pricing, unlimited claims, and zero-deductible options to support mobile workforces and reduce IT lifecycle costs. The platform enables channel partners and OEMs to easily deploy and manage these modern warranty solutions for enhanced customer satisfaction.
Funding
Funding not disclosed
Founders
Product
Problem
Businesses face challenges in managing the lifecycle of their IT devices, including unexpected repair costs and downtime due to mechanical failure or accidental damage. Traditional warranty solutions often involve complex claims processes, limited coverage, and high deductibles, leading to increased IT lifecycle costs and reduced productivity.
Solution
Neighbors provides an all-digital warranty platform that offers comprehensive protection plans for enterprise IT devices such as laptops and tablets. The platform streamlines the warranty process with features like online claims filing, real-time status updates, and customizable coverage options. Unlike OEM warranties, Neighbors offers competitive pricing, unlimited claims, and zero-dollar deductibles. By leveraging AI and cloud technology, Neighbors delivers a modern warranty experience that reduces IT lifecycle costs, minimizes downtime, and enhances productivity for businesses and their mobile workforces.
Target Audience
Neighbors primarily targets businesses, mobile workforces, channel partners, and OEMs seeking comprehensive and cost-effective warranty solutions for their IT devices.
Features
- Comprehensive coverage for mechanical breakdown and accidental damage
- Unlimited claims with zero-dollar deductibles
- Customizable warranty solutions for mobile workforces, businesses, channel partners, and OEMs
- All-digital claims process accessible via web or mobile devices
- Real-time claim status updates via text and email
- Coverage for all major brands of laptops and tablets, including Windows, MacBooks, iPads, Android devices, and Chromebooks
- Option to add a warranty within 30 days of device purchase
- Repairs performed with manufacturer-certified parts and authorized technicians