This startup provides a patient engagement platform designed to facilitate effective communication during critical illness. It connects doctors, care teams, and patients, offering emotional and spiritual support to families navigating serious illness and contextualizing the hospital experience.
Funding
Funding not disclosed
Founders
Product
Problem
Hospice and palliative care providers face challenges in ensuring compliance with the CMS's HOPE (Hospice Outcomes & Patient Evaluation) assessment requirements. Staff training, accurate documentation, and timely data submission are critical for avoiding penalties and maintaining quality care, but can be difficult to manage efficiently.
Solution
Naveon provides two solutions: HOPE.AI, an AI-powered intelligent assistant that delivers instant, accurate answers to HOPE compliance questions, and a library of immersive, informative patient videos. HOPE.AI helps hospice staff stay compliant with assessments, timelines, measures, and documentation requirements by providing source-referenced CMS information. The patient video library improves patient engagement and understanding, empowering informed decision-making and enhancing the care journey. These tools equip care teams with the resources needed to deliver quality, compliant, and up-to-date care, while also improving staff efficiency and reducing the risk of non-compliance.
Target Audience
The primary target audience includes nurses, social workers, compliance officers, billers, schedulers, administrative staff, and IT professionals working within hospice and palliative care organizations.
Features
- HOPE.AI: An AI assistant providing instant answers to HOPE assessment queries with source-referenced CMS information.
- HOPE.AI covers assessments, timelines, measures, and documentation.
- Patient video library with immersive and informative videos.
- Videos cover topics such as discharge planning, ICU, serious illness, palliative care, and emergency situations.
- Training and staff readiness programs for HOPE compliance.