Napo provides comprehensive, lifetime pet insurance for cats and dogs, covering accident, illness, dental work, and complementary treatments as standard. The service includes fast online claims processing and unlimited 24/7 video consultations with UK vets and behaviourists. They aim to remove financial worry from unexpected veterinary bills with a low, per-condition annual excess.
Funding
$20.8M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Unexpected veterinary expenses can be a significant burden for pet owners, and traditional pet insurance policies often have high deductibles or limited coverage. Access to immediate veterinary advice is also limited, leading to potential delays in addressing pet health concerns.
Solution
Napo offers comprehensive lifetime pet insurance that covers accidents, illnesses, dental care, and behavioral treatments, providing pet owners with financial security and peace of mind. A low annual excess of £99 per condition simplifies the claims process and reduces out-of-pocket expenses. The platform also includes unlimited 24/7 video consultations with UK-licensed veterinarians and behaviorists, enabling pet owners to receive expert advice and address concerns promptly from the comfort of their homes. This proactive approach aims to prevent vet bills and ensure pets stay healthy.
Target Audience
Napo targets pet owners in the UK who are seeking comprehensive and accessible pet insurance with a focus on preventative care and readily available veterinary advice.
Features
- Comprehensive lifetime coverage for accidents, illnesses, dental work (including tartar removal and extractions), and behavioral treatment
- Unlimited 24/7 video consultations with UK vets and behaviorists
- Low standard excess of £99 per condition, per year, regardless of the policy
- Multi-pet discount of 5% for insuring more than one pet
- Coverage for complementary treatments such as physiotherapy
- Travel insurance coverage for veterinary treatment abroad and trip curtailment due to pet emergencies
- Coverage for emergency boarding costs if the owner is hospitalized
- Assistance with finding a missing pet, including advertising costs and reward coverage
- Third-party liability coverage for dog-related injuries or property damage
- Fast and simple online claims process with direct payment to vets available