Nabo provides an enterprise AI agent operating system that resolves customer service issues end-to-end across voice, chat, email, and WhatsApp. The platform combines conversational AI with visual understanding and direct action in backend systems, grounded in company knowledge bases to prevent hallucinations. It includes a no-code builder that lets support, operations, and product teams deploy production-ready agents in days.
Funding
Funding not disclosed
Founders
Product
Problem
Customer service teams handling complex issues—such as order disputes, billing questions, telecom troubleshooting, and healthcare scheduling—must switch between multiple tools and systems while customers wait, leading to long queues, high handle times, and fragmented experiences. Many AI chatbots only answer questions but cannot perform actions or verify information, leaving the heavy lifting to human agents.
Solution
Nabo provides an agent operating system that pairs conversational AI with visual understanding and direct system integration, enabling agents to talk with customers, interpret what they see on screens, and take action in backend tools to resolve issues end-to-end. Every response is grounded in the company's knowledge base, policies, and live systems, with guardrails enforced at runtime to eliminate hallucinations. Agents operate across voice, chat, email, and WhatsApp, and can verify customers, check order or account status, trigger workflows, update CRM records, and send confirmations—all within a single conversation. The platform includes a no-code builder and reusable skills that allow non-engineering teams to build and deploy agents in days, with the ability to handle scenarios ranging from return flows and billing disputes to visual troubleshooting and onboarding guidance.
Target Audience
Primary customers are enterprise support operations in e-commerce, financial services, telecom, healthcare, travel and hospitality, and B2B SaaS companies that handle high volumes of complex, multi-system customer interactions.
Features
- Multimodal interaction combining voice recognition, visual screen interpretation, and text-based conversation across voice, chat, email, and WhatsApp
- Runtime-enforced guardrails that ground every response in company knowledge bases, policies, and live system data
- No-code agent builder with reusable skills and guardrails for rapid deployment by support, ops, and product teams
- Direct system integration enabling actions like verifying customers, checking shipments, opening returns, updating CRM notes, and triggering workflows
- Visual guidance and screen annotation for scenarios such as telecom troubleshooting and form completion
- Conversation context capture and CRM/ticketing updates before escalation, preserving full context for human review