Watson provides an automated pre‑appointment intake solution that calls patients, gathers their full medical history, and delivers EMR‑ready notes before they arrive.
Funding
Funding not disclosed
Founders
Product
Problem
Clinics rely on front‑desk staff or patients to complete pre‑appointment questionnaires, which consumes staff time, often yields incomplete or inconsistent medical histories, and can delay the start of the visit. This manual process also adds administrative overhead while requiring strict compliance with health‑information privacy regulations.
Solution
Watson automates the pre‑appointment intake by placing outbound phone calls to patients and guiding them through a configurable set of questions. The system captures comprehensive medical histories, medication lists, allergies, and specialty‑specific assessments such as PHQ‑9 or child‑development checklists. Collected data are formatted into EMR‑ready notes that are delivered to the clinic before the patient arrives, eliminating the need for manual entry. Direct integrations with major EHR platforms keep the workflow seamless and maintain compliance with HIPAA, Quebec’s Law 25, and Ontario’s PHIPA. By removing the intake step from the in‑office schedule, clinics can reduce appointment preparation time to zero minutes and increase daily patient capacity while preserving data security.
Target Audience
Watson is intended for primary‑care offices, specialty practices, urgent‑care centers, and telehealth providers that need efficient, compliant pre‑visit data collection to streamline their clinical workflow.
Features
- Automated outbound voice calls that ask patients a customizable questionnaire and record responses in real time
- Library of specialty‑specific templates (e.g., PHQ‑9, GAD‑7, ADHD, child development) that can be edited or extended
- Instant generation of structured, EMR‑ready consultation notes ready for import into the clinic’s EHR
- Native, bidirectional integrations with leading EHR systems to push notes without manual handling
- Enterprise‑grade security architecture that satisfies HIPAA, Law 25, and PHIPA requirements
- Multilingual support enabling intake in multiple languages to accommodate diverse patient populations
- Built‑in triage logic that flags high‑risk responses for priority review by clinicians