Unity Connect provides a cloud‑native Unified Communications as a Service platform that combines voice, instant messaging, presence, and call‑center features into a single SIP‑based solution. It enables users to make and receive calls from any IP‑enabled device with PSTN termination, while offering APIs, analytics, and 99.999 % uptime for seamless integration and reduced IT overhead.
Funding
Funding not disclosed
Founders
Product
Problem
Many organizations rely on legacy on‑premise PBX systems or fragmented cloud services that require costly hardware upgrades, complex maintenance, and provide limited support for remote or mobile workforces. This results in inconsistent call quality, restricted scalability, and higher operational overhead for IT teams.
Solution
Unity Connect delivers a fully hosted Unified Communications as a Service (UCaaS) platform that consolidates voice, instant messaging, presence, and call‑center functionality into a single cloud‑native stack. The service leverages SIP‑based VoIP with PSTN termination, enabling users to place and receive calls from any IP‑enabled device—desktop softphone, mobile app, or IP desk phone—without additional infrastructure. Integrated messaging and presence APIs provide real‑time status across the organization, while configurable call routing, IVR, and queue management support complex contact‑center workflows. All traffic is encrypted with TLS and secured in geographically redundant data centers that provide a 99.999 % uptime SLA and automatic failover. An admin portal offers granular user provisioning, analytics dashboards, and RESTful APIs for seamless integration with existing SaaS tools such as CRM or ERP systems. Proactive 24/7 monitoring and end‑to‑end support reduce the operational burden on internal IT staff.
Features
- SIP trunking with PSTN termination and inbound number porting, supporting unlimited DID allocation
- Integrated instant messaging, presence, and status indicators across desktop, mobile, and desk phone clients
- Advanced call handling: auto‑attendant, IVR, call queues, skill‑based routing, warm and cold transfers, and call recording
- Native Windows/macOS desktop client and iOS/Android mobile apps with single sign‑on and device synchronization
- RESTful API and SDKs for SaaS application integration (CRM, ERP, ticketing) and custom workflow automation
- Geo‑redundant cloud architecture with automatic failover, TLS encryption, and role‑based access control for compliance
- Web‑based admin console with user provisioning, real‑time analytics, call quality monitoring, and fax‑over‑IP (Faxbox) support