Myra Behaviour Insights offers a speech and text analytics platform that processes millions of customer interactions to uncover actionable insights. Our AI-driven solution enhances customer experience and operational quality by analyzing sentiment, identifying key topics, and enabling agile quality monitoring with a larger sample size.
Funding
Funding not disclosed
Founders
Product
Problem
Businesses struggle to extract actionable insights from the vast volume of customer interactions across voice and text channels. This data fragmentation hinders effective quality monitoring and limits the ability to identify key drivers of customer experience and business performance.
Solution
Myra Behaviour Insights provides a comprehensive analytics platform that leverages speech and text analytics to process millions of customer interactions. Our solution automatically transcribes voice calls and ingests text-based communications, applying AI-driven analysis to uncover valuable insights. This enables businesses to enhance customer experience, optimize operational quality, and drive measurable performance improvements. We offer agile monitoring capabilities that significantly increase the sample size of analyzed interactions compared to traditional methods, providing a more robust understanding of customer sentiment and agent performance.
Target Audience
Our primary customers are businesses seeking to improve customer experience and operational efficiency through advanced analytics, including contact centers, customer service departments, and sales organizations.
Features
- Speech and text analytics engine for processing voice calls and text-based customer interactions.
- Automated call transcription with high accuracy.
- AI-powered analysis to identify customer sentiment, key topics, and performance indicators.
- Agile quality monitoring with a significantly increased sample size of analyzed interactions.
- Flexible analysis models adaptable to specific business needs.
- Real-time performance dashboards with dynamic filtering and ranking for teams and individual contributors.
- Workforce Management (WFM) suite for team scaling and productivity tracking.
- Digital Employee Experience tools for team engagement and corporate communication.
- Specialized solutions for credit collection, focusing on negotiation and recovery optimization.
- Secure data handling and end-to-end encryption for customer interaction data.