Muse Health offers the Oasis Care Navigation Platform, an AI‑driven, FHIR‑compatible system that matches patients—especially those in underserved communities—with culturally aligned care pathways, peer navigation, and logistics support. The platform integrates with EHRs and payer systems to coordinate scheduling, transportation, and curated health services while providing real‑time analytics for insurers and providers to reduce utilization and total cost of care.
Funding
Funding not disclosed
Founders
Product
Problem
Patients in underserved and diverse communities often encounter fragmented care pathways, high out‑of‑pocket costs, and limited access to culturally aligned health resources, leading to poorer outcomes and lower engagement with the health system.
Solution
Muse Health delivers the Oasis Care Navigation Platform (CNP), a dynamic, interoperable system that combines AI‑driven decision support with a network of community‑based peer navigators. The platform curates market‑tested products and services, matches members to the most appropriate care options, and coordinates scheduling, follow‑up, and transportation. By embedding cultural and demographic relevance into every interaction, Oasis reduces unnecessary utilization, lowers total cost of care, and builds trust between members, providers, and payers. Real‑time analytics feed performance dashboards for health organizations, enabling continuous quality improvement while preserving member privacy through secure, HIPAA‑compliant data handling.
Target Audience
Primary customers are health insurers, provider networks, and health systems seeking to improve outcomes and reduce costs for BIPOC and other underserved member populations. The platform also serves individual members who need personalized, culturally aligned navigation through the healthcare continuum.
Features
- AI-powered care recommendation engine that evaluates clinical need, cost, and member preferences to suggest optimal care pathways.
- Community peer‑navigator network providing culturally concordant support, appointment scheduling, and gap‑closing assistance.
- Fully interoperable API layer (FHIR‑compatible) for seamless integration with EHRs, payer claims systems, and third‑party wellness solutions.
- Curated marketplace of vetted health products and services, including behavioral health, prescription management (Oasis Rx), and precision musculoskeletal programs.
- Real‑time analytics dashboard with KPI tracking, utilization reporting, and outcome forecasting for health plans and providers.
- Secure, end‑to‑end encrypted data storage with role‑based access controls and audit logging.
- Integrated non‑emergency medical transportation partnership (MediDrive) to address logistical barriers to care.
- Oasis Academy training modules for navigators and partner staff to maintain competency and cultural fluency.