The startup offers a corporate communication tool that enables video-based after-sales support, enhancing customer interactions through real-time video conversations. This approach reduces average service time and improves customer satisfaction, as reflected in increased Net Promoter Scores (NPS) for businesses.
Funding
$380K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many businesses struggle to provide personalized and efficient customer support and sales experiences, especially in remote or distributed environments. Traditional communication methods often lack the immediacy and personal touch needed to build strong customer relationships and drive sales conversions.
Solution
My Helpper offers a video-based customer engagement platform that enables businesses to connect with customers through real-time video, audio, and text chat. The platform allows sales and support teams to provide personalized assistance, product demonstrations, and after-sales support, enhancing customer satisfaction and improving sales outcomes. My Helpper's browser-based solution eliminates the need for customers to download and install applications, providing a seamless and accessible communication experience across various devices. The platform also provides real-time performance dashboards, data-driven insights, and integration capabilities with CRM and marketing automation systems, empowering businesses to optimize their customer engagement strategies.
Target Audience
My Helpper targets sales, customer support, and marketing teams seeking to improve customer engagement, increase sales conversions, and provide efficient remote support.
Features
- Real-time video, audio, and text chat capabilities for customer interaction
- Browser-based access, eliminating the need for app downloads or installations
- Compatibility across smartphones, tablets, laptops, and desktop computers
- Customizable video chat interfaces with company branding
- Integration with Salesforce, Facebook, Zendesk, and other platforms via APIs
- End-to-end encryption for secure communication
- Real-time dashboards for monitoring key performance indicators (KPIs) such as customer satisfaction, average handling time, and sales conversions
- Data-driven insights to optimize sales and support strategies
- Session recording capabilities
- Virtual background and slide module features
- Conavigation to guide customers