Cluso
Cluso is a customer feedback platform that captures in-the-moment, in-person experiences from the "quiet middle" of customers who typically ignore surveys. The platform lets users share feedback via text, images, video, or voice notes in any language without needing an app download, using QR codes or invitations at physical locations. Cluso provides AI-generated transcripts and analysis dashboards showing who has been heard, who remains quiet, and emerging themes, with integrations across Slack, Salesforce, HubSpot, and other tools.
- Software Only
- Data & Analytics
- Artificial Intelligence
Funding
Funding not disclosed
Founders
Founder details are not available yet.
Product
Problem
Most customer feedback comes only from those who love a brand or those who are furious, leaving the "quiet middle" — the majority of customers with moderate experiences — unheard. Traditional surveys fail to capture in-the-moment, in-person experiences, and asking later yields memories rather than truthful, immediate responses.
Solution
Cluso is a customer feedback platform that captures in-the-moment, in-person experiences from the "quiet middle" of customers who typically don't respond to surveys. The platform lets users share feedback via text, images, video, or voice notes in any language without needing an app download, lowering barriers to participation. It is designed to be encountered at the point of experience, such as scanning a code at a workplace, enabling immediate, authentic responses. Cluso then analyzes the collected voices to identify who has been heard, who remains quiet, and what themes are emerging, providing organizations with a clear picture of customer sentiment.
Target Audience
Primary customers are organizations with physical or in-person customer touchpoints — such as workplaces, retail locations, hospitality venues, and service providers — that want to capture authentic, real-time feedback from customers who typically ignore surveys.
Features
- Multi-modal feedback capture via text, images, video, or voice notes in any language
- No app download required for participants, lowering participation barriers
- QR code or invitation-based access enabling in-the-moment feedback collection at physical locations
- AI-generated transcripts of voice responses for easy analysis
- Integration with Slack, Microsoft Teams, Gmail, Outlook, Salesforce, HubSpot, Claude, ChatGPT, Google Sheets, Power BI, Excel, Airtable, Zendesk, Intercom, Freshdesk, Google Drive, SharePoint, Notion, Klaviyo, Mailchimp, and Shopify
- Analysis dashboard showing who's been heard, who's missing, and insights from collected voices
- Consent-first design, with participants agreeing to how their data is used at the moment of sharing
- Anonymized participant data by default, with optional name/email collection only with explicit consent