My Business Care Team (MyBCAT) provides a centralized, HIPAA‑compliant patient access service for multi‑location healthcare groups, handling call answering, appointment scheduling, insurance verification, and recall campaigns across all sites. The platform integrates directly with over 50 EHR and practice‑management systems, offering real‑time booking and unified location‑level reporting, while 24/7 live support eliminates missed calls and reduces staffing overhead.
Funding
Funding not disclosed
Founders
Product
Problem
Multi-location healthcare groups often struggle with fragmented patient access operations, leading to missed calls, inconsistent scheduling, and lost revenue across sites. Coordinating call handling, intake, and EHR integration for dozens of locations creates staffing challenges and inefficient reporting.
Solution
My Business Care Team (MyBCAT) centralizes patient access for multi-location practices by providing a single, HIPAA‑compliant team that answers calls, schedules appointments, verifies insurance, and manages recall campaigns across all sites. The service integrates directly with over 50 EHR and practice‑management systems—including Eyefinity, Dentrix, and ModMed—eliminating double data entry and ensuring real‑time booking. Unified dashboards deliver location‑level reporting and performance metrics, while 24/7 coverage guarantees that no patient call is lost. The model scales from pilot deployments of 1‑2 locations to enterprise rollouts for hundreds of sites, supporting acquisitions and rapid growth without additional staffing overhead. By handling the full front‑desk workflow, MyBCAT enables practices to capture missed appointments, improve recall rates, and reduce administrative costs.
Target Audience
Primary customers are multi‑location optometry, dental, veterinary, and med‑spa groups (typically 3+ sites) that need centralized call handling, scheduling, and EHR integration.
Features
- Direct scheduling and intake within 50+ EHR/PMS platforms with no middleware
- 24/7 live call answering (average <3 rings) and text/chat support
- Real‑time vision and medical insurance verification with 98% accuracy
- Automated patient recall and reactivation campaigns boosting recall rates 20‑30%
- No‑show recovery workflow filling cancelled slots within 4 hours (65% recovery)
- Unified reporting dashboard with per‑location metrics, call recordings, and KPI tracking
- HIPAA‑compliant operations: US‑based leadership, BAA, MFA, encrypted VPN, role‑based access
- Scalable team model that replaces 2‑3 full‑time receptionists across multiple sites