This company provides a multilingual AI platform that utilizes generative AI and customer data to power chatbots for businesses. The solution offers 24/7 support, multichannel communication, and easy integration with existing APIs. It aims to increase customer engagement and conversions through data-driven, automated interactions.
Funding
Funding not disclosed
Founders
Product
Problem
Businesses often struggle to provide instant, accurate customer support across multiple languages and communication channels, leading to delayed responses, low satisfaction, and missed sales opportunities. Integrating AI-driven chatbots with existing enterprise systems and data sources can be technically complex and resource‑intensive.
Solution
easyBot delivers a multilingual generative‑AI chatbot platform that generates data‑driven answers in real time. The system connects to a company’s APIs, ERP, CRM, or other back‑end databases to pull up‑to‑date information for each interaction. It operates on web, WhatsApp, Messenger, and other channels, offering 24/7 support without requiring extensive programming. A low‑code flow builder lets non‑technical users design conversational logic, while built‑in analytics provide usage metrics and conversion insights. The platform is hosted on scalable cloud infrastructure and complies with GDPR through end‑to‑end encryption.
Target Audience
Primary customers are e‑commerce retailers, wholesale distributors, logistics and transport firms, and municipal or smart‑city administrations that need automated, multilingual customer interaction across digital channels.
Features
- Generative AI engine (LLM‑based) with natural‑language understanding and context retention
- Built‑in multilingual support (English, German, Japanese, French, Ukrainian, Russian, expandable on request)
- REST/GraphQL API connectors for seamless integration with ERP, CRM, TMS, and custom databases
- Omnichannel deployment via web widget, WhatsApp, Facebook Messenger, and other messaging apps
- Drag‑and‑drop low‑code workflow editor for rapid bot creation and iteration
- Real‑time analytics dashboard with KPI tracking, conversation logs, and conversion rates
- GDPR‑compliant data handling with encryption at rest and in transit, role‑based access controls
- Scalable cloud hosting with auto‑scaling to handle peak traffic volumes