CoCo AI provides a Shopify‑integrated AI chatbot that automates multilingual WhatsApp conversations for support, abandoned‑cart recovery, and outbound sales. The platform includes smart opt‑in widgets to grow subscriber lists and runs 24/7 without additional staff, aiming to boost merchant revenue by at least 15%.
Funding
Funding not disclosed
Founders
Product
Problem
Shopify merchants often rely on manual WhatsApp interactions for customer support, cart recovery, and marketing, which limits scalability, incurs high labor costs, and leads to missed sales opportunities. Building and managing subscriber lists on WhatsApp also requires friction‑filled opt‑in processes that deter potential customers.
Solution
CoCo AI offers an AI‑driven WhatsApp assistant that integrates directly with Shopify stores to automate 24/7 multilingual customer conversations. The platform handles common support queries, re-engages shoppers with abandoned‑cart messages, and conducts outbound sales outreach without human intervention. Smart opt‑in tools capture WhatsApp subscribers from email lists, social media, and website pop‑ups, turning visitors into contacts without asking for phone numbers manually. Merchants benefit from set‑and‑forget automation scenarios that continuously drive revenue, and CoCo guarantees at least a 15% sales lift or the service is provided for free.
Target Audience
CoCo AI is designed for Shopify merchants and e‑commerce brands that want to scale WhatsApp‑based support, marketing, and sales without expanding their support team.
Features
- AI chatbot trained on the store’s catalog and policies, capable of answering product, order, and return questions in 96 languages
- Automated abandoned‑cart recovery sequences that send personalized WhatsApp messages to increase conversion rates
- Outbound sales campaigns and promotional messaging powered by AI, with performance tracking and analytics
- Smart opt‑in widgets and personalized links that grow WhatsApp subscriber lists from email, social, and website traffic
- Seamless Shopify integration that syncs inventory, order status, and customer data in real time
- 24/7 conversation management that scales to handle unlimited simultaneous chats without additional staff