mPulse offers an integrated Health Experience and Insights platform for health insurers, Medicare/Medicaid plans, and TPA’s. It combines predictive analytics, omnichannel outreach, core communications, and customizable, HIPAA‑compliant portals to identify at‑risk members, automate personalized interactions, and provide real‑time dashboards for engagement, CAHPS performance, and clinical outcomes.
Funding
Funding not disclosed
4O+1Founders
Product
Problem
Health plans and payers struggle with fragmented member data, siloed communications, and generic outreach strategies that lead to low engagement, care gaps, and high operational costs.
Solution
mPulse delivers an integrated Health Experience and Insights platform that unifies predictive analytics, omnichannel outreach, core communications, and customizable health portals. The platform ingests disparate data sources, applies machine‑learning models to identify at‑risk members, and automates personalized, AI‑driven interactions across SMS, email, IVR, mobile web, and portal channels. Real‑time analytics and dashboards enable health plans to monitor engagement, CAHPS performance, and clinical outcomes, while HIPAA‑ and HITRUST‑compliant portals provide self‑service tools for members, providers, employers, and brokers in a single branded experience.
Target Audience
Primary customers are health insurers, Medicare/Medicaid plans, and third‑party administrators that need to improve member engagement, close care gaps, and streamline communications across large member populations.
Features
- Predictive analytics engine with 140+ machine‑learning models that score risk for quality measures, disenrollment, and adverse health events
- Omnichannel engagement suite supporting SMS, email, IVR, mobile web, and interactive content with dynamic personalization and multilingual support
- Core communications module for large‑scale, on‑time delivery of enrollment kits, ID cards, EOBs, and regulatory notices, including automated QA and SLA tracking
- Configurable health portals (member, provider, employer, broker) with over 50 modular components, FHIR‑compliant APIs, and secure messaging/live chat
- Content Hub for interactive, editable health‑education assets and streaming media integrated into outreach and portal experiences
- Acquisition & Payments tools that manage quoting, enrollment, billing, and commission workflows within the same platform
- HITRUST‑certified, SOC 2 Type 2, HIPAA, and TCPA‑compliant infrastructure ensuring data security and regulatory compliance