Motherboard provides a field service platform that captures technicians’ observations, diagnostics, and repairs on complex assets like rooftop units, then automatically feeds that data into existing operational tools. By logging notes, photos, voice recordings, and SOP decisions, it streamlines write‑ups, parts ordering, approvals, and asset history updates, reducing manual admin and preserving field expertise within the organization.
Funding
Funding not disclosed
Founders
Product
Problem
Field service technicians often must switch between multiple disconnected software tools to record diagnostics, capture media, and complete administrative tasks after repairing complex rooftop units, leading to lost information, inefficient workflows, and increased downtime.
Solution
Motherboard offers a digital assistant that runs on the technician’s device during rooftop unit repairs, allowing real-time capture of notes, photos, voice recordings, and SOP decisions. The captured data is automatically synchronized with downstream systems, generating write-ups, estimates, parts orders, approvals, and updating asset histories without requiring manual data entry. By embedding field judgments into a durable operating memory, the platform ensures that critical repair insights are retained and reused across the organization. Motherboard integrates with existing enterprise tools and respects each company’s approval paths and operational cadence, providing a seamless bridge between field actions and back‑office processes.
Target Audience
Primary users are field service technicians and operations managers in HVAC, refrigeration, and other rooftop equipment maintenance organizations that require coordinated field-to-back‑office workflows.
Features
- Real-time capture of technician notes, photos, and voice recordings during repair sessions
- Automatic logging of SOP decisions, site exceptions, and edge cases into a reusable asset memory
- Seamless propagation of field data to generate write-ups, cost estimates, parts orders, and approval workflows
- Direct updates to work‑order notes and asset history without additional administrative steps
- Flexible integration layer that connects to a company’s existing systems, preserving current tools and processes
- Configurable rules engine allowing organizations to map Motherboard data to their specific approval paths and operational cadence