Monty
Monty is a guest feedback and reputation management platform for hospitality venues that captures reviews at the point of service through tracked QR, NFC, and link codes placed on tables, rooms, and counters. The platform routes low ratings and problem reports instantly to staff via WhatsApp, Telegram, or email so issues can be resolved while guests are still present, and it aggregates Google, Tripadvisor, and Trustpilot reviews into a single inbox with AI-drafted replies.
- Hospitality & Travel Technology
- Software Only
- Artificial Intelligence
Funding
Founders
Founder details are not available yet.
Product
Problem
Hospitality venues often learn about guest dissatisfaction only after the guest has left, when a negative review appears online days later. This delay prevents staff from resolving issues in the moment and allows small problems to escalate into permanent public criticism, hurting the venue's reputation and repeat business.
Solution
Monty provides a guest feedback platform that captures reviews at every touchpoint—QR stands, table cards, bill folds, room cards, stickers, and review cards—during the physical visit. Each tracked code opens a localized review page in the guest's own language with no app or login required. Low ratings and reported problems trigger instant alerts to designated staff via WhatsApp, Telegram, email, or the app, allowing them to address issues while the guest is still present. The platform also aggregates public reviews from Google, Tripadvisor, and Trustpilot into one inbox with AI-drafted replies, and generates a Monday report identifying recurring topics, top-performing staff, and one recommended action for the week.
Target Audience
Primary customers are restaurants, hotels, bars, cafés, and hospitality groups that depend on guest satisfaction and online reputation to drive repeat business and search visibility.
Features
- Tracked QR, NFC, and link codes that can be placed on tables, rooms, counters, bill folds, and stickers, each tied to a specific location or staff member
- Real-time SOS alerts routed to the right person or role via WhatsApp, Telegram, email, or the app when a guest submits a low rating or private problem report
- Unified review inbox that pulls in Google, Tripadvisor, and Trustpilot reviews daily with draft replies ready for posting
- AI-powered weekly report that names top staff, highlights recurring guest topics, and suggests one improvement to prioritize
- Guest follow-up tools including instant-claim offers, email list building, and automated retargeting to drive repeat visits
- Review journey designed to comply with Google's review policy and UK consumer law, with low-rating guests still seeing the public review link and offers available to all guests without requiring a rating
- Review pages automatically open in the guest's preferred language (31 languages supported), and the platform connects to Apple Wallet, Google Wallet, Facebook, LINE, and other links besides the core review sites