Modulate develops ToxMod, a proactive voice moderation solution that utilizes AI to detect harmful behaviors in real-time during voice chats, significantly reducing toxicity in gaming and social platforms. By integrating with existing moderation tools, ToxMod enhances user safety and compliance with regulations while improving moderator efficiency and community well-being.
Funding
$36M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many online platforms struggle to moderate voice interactions effectively, leading to toxic environments, harassment, and potential safety risks for users and frontline workers. Existing moderation methods often rely on reactive user reports or keyword matching, failing to capture the nuance and context of harmful conversations in real-time. This results in delayed intervention, increased churn, and difficulty complying with evolving online safety regulations.
Solution
Modulate offers ToxMod, a proactive voice-native moderation solution that utilizes AI to detect harmful behaviors in real-time across various online environments. ToxMod analyzes voice data, considering tone, context, emotion, and speech acts to identify toxicity, harassment, and other potential harms, going beyond simple transcription and keyword matching. The platform integrates with existing moderation tools and user reporting systems, providing a comprehensive approach to community protection. By flagging risky behavior as it occurs, ToxMod enables moderators to intervene swiftly, promoting safer and more inclusive online experiences while helping platforms comply with regulations and reduce legal risks.
Target Audience
ToxMod is designed for game studios, social platforms, delivery and rideshare services, and any online community that relies on voice communication and needs to ensure a safe and positive user experience.
Features
- Real-time voice chat moderation using advanced machine learning to understand context, tone, and intent
- Proactive detection of toxicity, harassment, and other harmful behaviors, reducing reliance on user reports
- Customizable code of conduct enforcement, allowing platforms to prioritize specific harms
- Support for 18+ languages, enabling moderation of multilingual conversations
- Integration with popular voice communication platforms like Twilio and Agora
- Web console providing actionable insights and context for each instance of toxic behavior
- Anonymization of user data and adherence to ISO 27001 standards for data security
- Compliance readiness features, including support for writing Codes of Conduct, producing Transparency Reports, and conducting Risk Assessments