Modern
AcquiredModern provides a two-way customer interaction platform for heavy equipment dealerships, consolidating service, rental, and parts communication into one connected system. The platform enables digital repair order approvals, customizable inspections with photo evidence, automated outbound service reminders, and rental lifecycle documentation. It integrates securely with existing dealer management systems through a one-way connection.
- Software Only
Funding
Funding not disclosed
Founders
Founder details are not available yet.
Product
Problem
Heavy equipment dealerships struggle with fragmented customer communication across phone calls, emails, and paper-based processes, leading to slow repair order approvals, missed maintenance opportunities, and costly rental disputes. Service teams waste time chasing signatures and status updates instead of completing work, while customers lack visibility into their equipment's service status.
Solution
Modern provides a two-way customer interaction platform that consolidates all dealership-customer communication into one connected system. The platform enables digital repair order approvals that customers can authorize from their phones, customizable digital inspection forms with photo and video evidence for streamlined warranty submissions, and automated outbound service reminders that proactively book maintenance work. Rental departments benefit from photo walk-arounds and signed agreements that document the entire rental lifecycle, while parts counters deliver automated shipping and back-order updates. The platform integrates securely with existing dealer management systems through a one-way connection, and includes scheduling tools to optimize bay utilization and technician productivity.
Target Audience
Primary customers are heavy equipment dealerships across construction, agriculture, mining, landscaping, and material handling sectors in the mainland USA and Canada, including service departments, rental operations, and parts counters.
Features
- Two-way text and email communication with centralized message, photo, and approval records accessible to the entire team
- Digital repair order approvals with line-item detail, time-stamped signatures, and legal documentation for service transactions
- Customizable digital inspection forms with photo, video, and markup capture for warranty submissions and chargeback protection
- Automated outbound communication including PM reminders, recall notices, and telematics-driven service alerts
- Rental lifecycle documentation with photo walk-arounds, signed agreements, and damage records
- Over-the-counter parts automation with shipping alerts, back-order notifications, and tracking updates
- Secure one-way DMS integration that syncs live data without writing to or compromising the core platform
- Structured service scheduling for bay planning and technician workload management
- Field service communication with real-time updates, photo uploads, and instant invoicing for mobile techs