Modem is an AI‑powered teammate that continuously monitors customer feedback, bug reports, and feature requests, automatically clustering and prioritizing them to surface the most important work. It creates tickets, generates release notes, and delivers personalized digests by integrating with tools like GitHub and Linear, allowing product teams to act on issues in real time. The platform uses a real‑time discussion graph and semantic search to organize information without manual tagging.
Funding
Funding not disclosed
Founders
Product
Problem
Product teams often receive scattered bug reports and feature requests across multiple tools, making it difficult to identify the most critical issues, understand user impact, and respond quickly. This fragmentation leads to delayed ticket creation, missed emerging trends, and release notes that don’t reflect actual customer needs.
Solution
Modem acts as an AI teammate that continuously ingests data from support, issue‑tracking, and development platforms. It automatically clusters and prioritizes incoming bug reports and feature requests, builds unified profiles for companies and individual users, and alerts teams to emerging problems in real time. The system can generate detailed tickets directly from chat conversations, produce user‑specific release notes from GitHub and Linear data, and automate recurring digests, enabling product teams to focus on building what matters most to customers.
Target Audience
Primary users are product managers, engineering leads, and support teams who need to consolidate feedback from multiple channels and prioritize work based on real customer impact.
Features
- Automatic clustering and prioritization of bug reports and feature requests from all integrated sources
- Unified company and user profiles that surface high‑impact customers and low‑priority items
- Real‑time alerts for emerging trends and issues before they become critical
- One‑click ticket creation from chat, including relevant conversation context and assignment
- Generation of personalized release notes using GitHub pull‑requests and Linear tickets
- Automated recurring digests, triage reports, and other plain‑English summaries
- Semantic search across the entire discussion graph for intent‑based retrieval
- Native integrations with tools such as Zendesk, GitHub, Linear, and other team workflows