Mobiguest provides hospitality operators with a WhatsApp‑based platform that digitizes guest interactions from reservation through checkout, replacing landlines and paperwork with AI‑enhanced messaging. The solution enables digital check‑ins, personalized upsell offers, automated welcome messages, and on‑demand access to services such as housekeeping and in‑room dining, helping properties increase RevPAR and streamline operations while boosting guest satisfaction.
Funding
Funding not disclosed
Founders
Product
Problem
Hotels rely on landlines, paper forms, and manual processes for guest check‑in, service requests, and upselling, which creates delays, increases staff workload, and limits revenue opportunities.
Solution
MobiGuest offers a WhatsApp‑based guest engagement platform that digitises the entire hospitality experience. Guests receive a QR code to start a conversation on WhatsApp, where an AI‑driven digital concierge handles check‑in, room upgrades, housekeeping, in‑room dining, spa, and other ancillary services. The platform provides real‑time order management, automated Wi‑Fi credential delivery, and 24/7 support, while a built‑in CRM captures every interaction. Hotel staff access a web dashboard with live metrics, automated feedback loops, and targeted WhatsApp marketing campaigns that personalize offers and drive ancillary revenue. By replacing landlines and paperwork, the solution streamlines operations, reduces costs, and enhances guest satisfaction.
Target Audience
Primary customers are mid‑size to large hotels and resort chains seeking to modernise guest communication, increase ancillary spend, and improve staff efficiency.
Features
- Digital check‑in via QR code that eliminates queues and automates welcome messages and Wi‑Fi issuance
- AI digital concierge that answers guest queries 24/7 and routes requests to the appropriate department
- End‑to‑end digital commerce with smart menus, real‑time availability, and order tracking across housekeeping, dining, spa, and more
- Targeted WhatsApp marketing campaigns with segmentation, performance analytics, and ROI reporting
- Centralised dashboard and reports delivering live KPIs, service‑level alerts, and guest sentiment insights
- Integrated CRM storing guest profiles, interaction history, and custom tags for personalized upsells
- Role‑based user management and multi‑language support for chain‑wide deployment