miso.com
Miso is a travel concierge that operates entirely through iMessage, letting users book flights and hotels by texting a dedicated team. The service integrates directly with airlines to apply loyalty status and points, and provides 24/7 support for changes and cancellations. It is the first travel agent approved by Apple for native iMessage integration.
- Hospitality & Travel Technology
- Commerce & Shopping
- Software Only
Funding
Founders
Founder details are not available yet.
Product
Problem
Booking flights through online travel agencies or airline websites is time-consuming, impersonal, and often fails to account for a traveler's loyalty status, points balances, and personal preferences. When plans change, users face long hold times and fragmented support, making last-minute adjustments stressful and inefficient.
Solution
Miso is a premium iMessage-based travel concierge that enables users to book flights and manage trips entirely over text. A dedicated team handles the full travel lifecycle—finding the right itinerary, applying loyalty status and points, selecting seats, and managing last-minute changes or cancellations. The service operates 24/7 through direct airline integrations, which allow the team to access real-time availability and execute bookings efficiently. As the first travel agent approved by Apple, Miso provides a native, frictionless experience within iMessage. The service is available through the Miso Intelligence app on the App Store.
Target Audience
Primary customers are frequent business and leisure travelers—particularly founders, creatives, and frequent flyers—who value personalized service, prefer text-based communication, and want their loyalty status and points managed automatically during booking.
Features
- Full trip management over iMessage, including itinerary search, booking, seat selection, and changes or cancellations
- 24/7 availability with a dedicated concierge team handling requests around the clock
- Direct airline integrations enabling real-time flight availability, booking execution, and post-booking modifications, including with JSX and Aero
- Application of loyalty status and points to maximize traveler benefits on bookings
- Universal traveler profile storing travel partners, payment information, Known Traveler Numbers, and loyalty accounts
- Apple-approved integration, offering a native iMessage user experience
- Miso Intelligence app available on the App Store for service access