Minaqa provides a multilingual, plug-and-play healthcare chatbot that eliminates hallucination risks by mapping patient questions onto a validated QnA database. The platform supports appointment management, FAQ handling, and peri-operative follow-up, with an additional voice-call feature for direct patient outreach. Minaqa continuously learns from flagged questions, enabling healthcare providers to refine answers and improve patient communication at scale.
Funding
Funding not disclosed
Founders
Product
Problem
Healthcare providers struggle to manage high volumes of patient communication, including appointment scheduling, recurring questions, and follow-up care, which often leads to administrative burden and missed no-shows. Existing chatbots risk providing inaccurate or hallucinated information, which is unacceptable in clinical settings where patient safety is paramount.
Solution
Minaqa offers a safe, reliable chatbot solution that eliminates hallucination risk by using an embedding technique to map patient questions onto a validated QnA database. The platform is multilingual, responding in the patient's language and adapting mid-conversation, and includes a flagged-question flow that enables providers to identify gaps in answers and continuously improve the system. Beyond text, Minaqa can also make or receive phone calls to reduce no-shows, manage FAQs, and conduct peri-operative follow-ups, collecting patient-reported outcomes and identifying urgent symptoms.
Target Audience
Primary users are healthcare providers, including hospitals, clinics, and surgical practices, seeking to automate patient communication, reduce no-shows, and enhance peri-operative care workflows.
Features
- Multilingual support with real-time language switching during conversations
- Zero-hallucination architecture using embedding techniques to map questions to a validated QnA database
- Flagged-question flow that highlights unanswered or unclear responses for provider review and updates
- Voice-call functionality for appointment reminders, confirmations, and follow-up interactions
- Peri-operative follow-up capabilities to collect PROMs, PREMs, and monitor for urgent symptoms
- Off-the-shelf customizable chatbot templates or fully bespoke solutions tailored to specific needs