Mina QnA
Minaqa provides a multilingual, zero-hallucination chatbot for healthcare providers, using an embedding technique to map patient questions onto a validated QnA database. The platform also offers voice-call functionality for appointment reminders, FAQ management, and peri-operative follow-ups, collecting patient-reported outcomes and flagging urgent symptoms. It is designed to reduce administrative burden and no-shows while ensuring safe, accurate patient communication at scale.
- Healthcare Technology
- Digital Health
- AI Agents
- Artificial Intelligence
- Software Only
Funding
Founders
Founder details are not available yet.
Product
Problem
Healthcare providers struggle to manage high volumes of patient communication, including appointment scheduling, recurring questions, and follow-up care, which often leads to administrative burden and missed no-shows. Existing chatbots risk providing inaccurate or hallucinated information, which is unacceptable in clinical settings where patient safety is paramount.
Solution
Minaqa offers a safe, reliable chatbot solution that eliminates hallucination risk by using an embedding technique to map patient questions onto a validated QnA database. The platform is multilingual, responding in the patient's language and adapting mid-conversation, and includes a flagged-question flow that enables providers to identify gaps in answers and continuously improve the system. Beyond text, Minaqa can also make or receive phone calls to reduce no-shows, manage FAQs, and conduct peri-operative follow-ups, collecting patient-reported outcomes and identifying urgent symptoms.
Target Audience
Primary users are healthcare providers, including hospitals, clinics, and surgical practices, seeking to automate patient communication, reduce no-shows, and enhance peri-operative care workflows.
Features
- Multilingual support with real-time language switching during conversations
- Zero-hallucination architecture using embedding techniques to map questions to a validated QnA database
- Flagged-question flow that highlights unanswered or unclear responses for provider review and updates
- Voice-call functionality for appointment reminders, confirmations, rescheduling, and basic instructions (e.g., fasting requirements)
- Peri-operative follow-up capabilities to collect PROMs, PREMs, and monitor for urgent symptoms or signs
- Off-the-shelf customizable chatbot templates or fully bespoke solutions tailored to specific needs