Mimin is an integrated conversational AI platform that consolidates chat, voice, email, and social media interactions into a single threaded inbox, enabling businesses to manage customer conversations with full context. Its LLM‑powered chatbot and human‑like Voice AI can execute actions such as order creation, reservations, and payments, then seamlessly hand off to human agents when needed, while a built‑in backend system links these actions to orders, invoicing, and scheduling.
Funding
$1.5M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
1OSCFounders
Product
Problem
Businesses across Southeast Asia struggle to manage customer interactions that span multiple channels—chat, voice, email, and social media—while also handling orders, bookings, payments, and compliance. Disconnected tools lead to lost context, slow response times, manual handoffs, and missed revenue opportunities.
Solution
Mimin provides an integrated conversational AI platform that unifies chat and voice interactions across WhatsApp, Instagram, email, web, and phone into a single threaded inbox. Its LLM‑powered chatbot reads context, takes actions such as order creation, reservation booking, and KYC collection, and escalates to human agents when needed. A complementary Voice AI agent handles inbound calls and outbound campaigns 24/7 in more than 20 languages, preserving full conversation history for seamless handoff. The backend management system links orders, invoices, payments, and calendar bookings directly to the conversation thread, while the unified dashboard offers real‑time analytics, ticketing, and compliance controls. Pricing is based on a simple per‑conversation model, eliminating token‑ or message‑based billing surprises.
Target Audience
Primary customers are mid‑size to large enterprises in retail, financial services, healthcare, hospitality, and food‑and‑beverage that need to scale customer support, sales, and backend operations across multiple messaging and voice channels.
Features
- Omnichannel inbox that aggregates WhatsApp, Instagram, email, web chat, and voice calls into one continuous thread with full context
- LLM‑driven AI chatbot that understands text, images, and voice notes, executes actions (order, reservation, payment) and routes to agents
- Human‑like Voice AI agents for inbound queries and outbound campaigns, supporting 20+ languages and multiple telephony integrations (SIP, WebRTC, WhatsApp Call)
- Backend management system that captures orders, reservations, invoicing, and payments directly within the conversation, with real‑time status updates
- Unified dashboard with ticketing, SLA tracking, analytics, and compliance features such as consent‑based call recording and audit‑ready logs
- Simple per‑unique‑conversation pricing model, independent of message length or token usage
- Multilingual support for 80+ languages out‑of‑the‑box, with no additional configuration required