MikWeb is a management platform for internet service providers that integrates payment gateways, banks, optical line terminals (OLTs), and routers to streamline billing and service management. This solution enhances operational efficiency and improves customer experience in the telecommunications sector by automating key processes and reducing manual errors.
Funding
Funding not disclosed
Founders
Product
Problem
Internet service providers (ISPs) face challenges in efficiently managing their operations, including billing, service provisioning, and customer support, often relying on disparate systems that lead to errors and increased operational costs. The lack of a centralized platform hinders automation and real-time monitoring of network performance and customer accounts.
Solution
MikWeb offers a management platform designed to streamline operations for ISPs by integrating payment gateways, banks, optical line terminals (OLTs), and routers into a unified system. The platform automates billing processes, payment confirmations, and service activation/deactivation, reducing manual intervention and improving accuracy. MikWeb provides a centralized dashboard for monitoring financial performance, customer support tickets, and network status, enabling data-driven decision-making. The system's architecture, hosted on Amazon Web Services, ensures high availability and data security with automated backups.
Target Audience
MikWeb is designed for internet service providers seeking to automate operations, improve customer management, and reduce operational costs through a centralized management platform.
Features
- Centralized management of multiple authentication servers through a single administrative interface.
- Step-by-step video tutorials for easy integration with existing server infrastructure.
- Automated billing processes, payment confirmation, and service provisioning.
- Secure cloud-based servers hosted on Amazon Web Services with high availability and backups.
- Integrated customer support module with online chat and ticketing system.
- Real-time monitoring of online and offline clients via a customer map.
- Management of payment gateways with recurring billing and automated invoice generation.
- Integration with OLTs from various manufacturers, including FiberHome, Huawei, Intelbras, and ZTE.
- Compatibility with RouterOS
- Mikrotik.
- API based on REST standards, with HTTP protocol and JSON returns.