mermail.app gives AI agents an email inbox and connected wallet, enabling them to communicate, resolve support requests, and execute controlled payments like refunds. The platform integrates with CRM, e-commerce, and support tools, while user-defined rules and limits govern every transaction. Agents pause and ask for approval when a request falls outside set policies.
Funding
Funding not disclosed
Founders
Product
Problem
Businesses increasingly rely on AI agents for customer support and operational workflows, but these agents typically lack native communication identities and the ability to handle financial transactions. Without an integrated inbox and controlled payment mechanism, agents must rely on fragmented tools or human intervention, limiting their autonomy and efficiency in resolving issues like refunds or order inquiries.
Solution
mermail.app provides a unified platform that gives AI agents an email identity and a connected wallet, enabling them to communicate with customers and execute controlled payments. The agent can verify requests against business data—such as order history and refund policies—and automatically process eligible transactions within user-defined limits. It integrates with CRM, e-commerce, and customer support tools to bring relevant records into the conversation, allowing the agent to resolve support tickets and handle purchases end-to-end. When a request falls outside established rules or details are unclear, the agent pauses and asks for human approval, ensuring funds remain protected. This approach lets businesses deploy autonomous agents for go-to-market workflows, customer support, and online transactions while maintaining oversight and control.
Target Audience
Primary customers are businesses and operations teams that deploy AI agents for customer support, go-to-market workflows, or online purchase handling and need secure communication and payment capabilities.
Features
- Email inbox for AI agents to send and receive messages with customers
- Integrated agent wallet for executing payments, including refunds, with rule-based limits
- Verification engine that cross-checks orders, payments, and refund policies before acting
- Automatic approval for eligible requests, with human pause-and-ask for out-of-policy cases
- Connectors for CRM, e-commerce, and customer support tools to unify data in one conversation
- User-defined policies and payment checks to protect funds and enforce boundaries