Ozzy provides an AI voice agent tailored for alarm dealers, fire protection contractors, and security integrators, handling inbound calls, capturing leads, and scheduling appointments around the clock. The platform integrates with existing tools such as CRM systems, phone services, and calendars—no new software or extensive training required—so companies can automate their phone-based workflow without disrupting current operations.
Funding
Funding not disclosed
Founders
Product
Problem
Security, fire protection, and alarm companies rely heavily on phone inquiries for service requests, renewals, and new leads, yet a large share of these calls go unanswered, resulting in missed revenue and customer dissatisfaction.
Solution
Ozzy offers an AI-powered voice agent that answers inbound calls 24/7, captures prospect information, and schedules appointments without human intervention. The platform integrates directly with existing CRMs, phone systems, and calendar tools, allowing companies to automate call handling while preserving their current software stack. Call scripts, FAQs, and escalation rules are configurable through a web portal, enabling businesses to tailor the agent to industry-specific workflows. Leads are automatically logged into the connected CRM and confirmed appointments are added to the team’s calendar, ensuring a seamless handoff to sales or service staff. Deployment requires only a few business days and does not require new software adoption by the team.
Target Audience
Ozzy is designed for alarm dealers, fire protection contractors, and security integrators that manage inbound phone inquiries and need to improve lead capture and appointment scheduling.
Features
- AI voice agent that answers calls, qualifies leads, and books appointments around the clock
- Native integrations with HubSpot, NetSuite, WeSuite, SedonaOffice, FieldHub, Google Calendar, and major phone systems (GoTo Connect, RingCentral, 3CX, Zoom Phone)
- Customizable call scripts, FAQ libraries, and escalation rules via an online portal
- Industry-specific templates for security, fire, and alarm service providers
- Automatic lead creation in the connected CRM and calendar event scheduling for confirmed appointments
- Quick setup with configuration handled by Ozzy, typically completed within a few business days