MedspAI offers an AI-powered communication platform for medical spas that automatically answers every inbound call and text, schedules appointments, and follows up with leads 24/7. The system integrates with existing EMR and CRM tools, supports multi‑location operations, and provides a unified inbox for staff to monitor and intervene as needed.
Funding
Funding not disclosed
Founders
Product
Problem
Medical spas often miss phone calls and text inquiries because front‑desk staff are busy, unavailable after hours, or overwhelmed by multiple locations, leading to lost revenue and poor patient experience.
Solution
MedspAI provides an AI‑driven communication platform that answers every inbound call and text, schedules appointments, and follows up with leads automatically. The system can operate 24/7, uses customizable voice personas, and learns each spa’s services, pricing, and policies from uploaded data. It integrates directly with existing EMR and CRM systems, syncing patient information without manual entry. Outbound AI reaches new and dormant leads within seconds, while a unified inbox lets staff intervene at any point. The platform consolidates all communication for single‑ or multi‑location spas, freeing front‑desk teams to focus on personalized care and revenue‑generating activities.
Target Audience
Primary customers are owners and operators of single‑ or multi‑location medical spas and aesthetic clinics that need reliable, automated call and text handling to capture leads and streamline front‑desk workflows.
Features
- AI Receptionist that answers calls day/night, weekends and holidays, with configurable voice and ring‑before‑pick‑up settings
- AI SMS that replies to every text on customizable response timing, routing conversations to staff as needed
- Outbound AI that calls back new leads within seconds and re‑engages older inquiries until a decision is made
- Automatic training on each spa’s website, menu, pricing, specials, FAQs, and booking rules for brand‑consistent interactions
- Seamless EMR and CRM integrations with major med‑spa systems (Aesthetic Record, Zenoti, etc.) for real‑time patient data sync
- Multi‑location support with a single control panel that maintains distinct hours, staff, and service menus per site
- Centralized inbox and dashboard for monitoring communications, handoffs, and performance metrics