Hospitals manage dozens of internal helpdesks and thousands of external suppliers, forcing staff to navigate multiple phone lines, emails, and paper logs to report routine operational issues. This fragmented communication leads to delayed repairs, inefficient workflows, and contributes to non‑clinical surgery cancellations. MediShout delivers a unified mobile platform that consolidates all hospital helpdesks and supplier contacts into a single “one‑stop” app.
Funding
$9M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Hospitals manage dozens of internal helpdesks and thousands of external suppliers, forcing staff to navigate multiple phone lines, emails, and paper logs to report routine operational issues. This fragmented communication leads to delayed repairs, inefficient workflows, and contributes to non‑clinical surgery cancellations.
Solution
MediShout delivers a unified mobile platform that consolidates all hospital helpdesks and supplier contacts into a single “one‑stop” app. Users can log any operational problem—such as equipment faults, facilities requests, or sterile services issues—with a few taps. An automated triage engine routes each ticket to the appropriate internal team or external vendor in real time, while providing status updates and escalation alerts. The cloud‑based backend captures the full lifecycle of each request, enabling analytics on response times, repeat issues, and preventive maintenance scheduling. By digitizing these workflows, hospitals reduce downtime, improve coordination, and support smoother patient care pathways.
Target Audience
Primary users are operational staff in hospitals and NHS trusts—including clinicians, estates, facilities, and sterile services teams—who need a streamlined way to report and resolve non‑clinical issues. The platform also serves medical‑device suppliers and facilities‑management firms that require efficient ticket intake and tracking.
Features
- Mobile app for staff to submit, track, and close operational tickets across equipment, estates, facilities, and sterile services
- Centralized supplier directory integrating >80,000 NHS‑approved vendors and internal helpdesks
- Real‑time triage engine that auto‑assigns tickets based on issue type, priority, and predefined routing rules
- Push notifications and email alerts for status changes, upcoming preventive maintenance (PPM) reminders, and SLA breaches
- Cloud‑hosted analytics dashboard delivering KPI reports on response times, repeat failures, and workload distribution
- Plug‑and‑play API for suppliers and facilities managers to receive tickets directly into their existing ticketing systems
- Role‑based access control and NHS‑compliant data security ensuring only authorized personnel view sensitive information
- 24/7 online reporting with offline capability, syncing when connectivity is restored