MedCompanion provides trained, non‑clinical patient navigators who act as an extension of Medicare Advantage plans, ACOs, and health systems, handling follow‑up, coordination, and patient education between clinical visits. Using a secure, HIPAA‑compliant video platform, navigators attend appointments virtually, translate medical information, manage scheduling and insurance tasks, and help close care gaps to improve outcomes, reduce avoidable utilization, and support value‑based reimbursement goals.
Funding
Funding not disclosed
Founders
Product
Problem
Patients often fall through the gaps between clinical visits because care teams lack capacity to provide continuous follow‑up, coordination, and patient education. This leads to missed appointments, medication errors, preventable readmissions, and lower quality‑based performance metrics.
Solution
MedCompanion supplies trained, non‑clinical patient navigators who act as an extension of a health plan, ACO, or health system’s care team. Through a secure, HIPAA‑compliant video platform, navigators attend appointments virtually, take notes, ask clarifying questions, and translate medical information into plain language for patients and families. They also handle scheduling, follow‑up communications, insurance verification, bill review, and connection to community resources, ensuring care plans are executed between visits. By offloading these tasks from clinicians, the service improves patient adherence, reduces avoidable utilization, and supports value‑based reimbursement goals without disrupting existing workflows.
Target Audience
Primary customers are Medicare Advantage plans, accountable care organizations, and health systems seeking to improve star ratings, shared‑savings, and care‑gap closure; the service also serves individual patients and families who need personal health navigation.
Features
- Real‑time virtual attendance at appointments via a secure, HIPAA‑compliant app
- Certified medical assistants, health educators, and nurses trained through MedCompanion University
- Medical scribing, question advocacy, and plain‑language translation of provider instructions
- End‑to‑end care coordination: scheduling, follow‑up calls, medication reconciliation, and resource referral
- 24/7 nationwide availability to support patients regardless of location or time zone
- Integration with health‑system workflows and reporting tools to track KPIs such as readmission rates and CCM/PCM billing capture
- Compliance infrastructure including HIPAA safeguards, BAA execution, and data security protocols