Heard provides a clinician‑focused platform that connects patients with their hearing‑aid devices, offering remote support and task‑led resources throughout the entire hearing‑healthcare journey. By integrating device‑status monitoring and communication tools, the service enables audiologists and engineers to deliver consistent, high‑quality care regardless of location. The solution aims to simplify device management for both caregivers and patients, improving overall treatment outcomes.
Funding
Funding not disclosed
Founders
Product
Problem
Patients using hearing aids often face difficulties accessing timely support, troubleshooting device issues, and receiving consistent guidance throughout their care journey, especially when they are away from the clinic.
Solution
Heard offers a cloud‑based platform that connects patients, clinicians, and audiologists to streamline hearing‑aid support from initial fitting through long‑term maintenance. The system delivers task‑led resources tailored to each patient’s treatment plan, enabling caregivers to provide step‑by‑step assistance for device setup, troubleshooting, and follow‑up care. By centralizing communication and support workflows, clinics can maintain high‑quality service and keep patients engaged with their hearing devices regardless of location. The platform also captures usage data and feedback, allowing clinicians to monitor outcomes and intervene proactively when issues arise.
Target Audience
Primary customers are audiology clinics, hearing‑aid manufacturers, and individual audiologists who need a scalable solution to deliver consistent, remote support to their patients.
Features
- Personalized care pathways that present patients with specific tasks and instructions based on their hearing‑aid model and treatment plan
- Remote device‑support tools that guide users through common troubleshooting steps without requiring in‑person visits
- Integrated messaging hub for real‑time communication between patients, audiologists, and clinic staff
- Dashboard for clinicians to track patient progress, device usage metrics, and compliance with prescribed care activities
- Secure cloud storage of patient data and device logs, ensuring privacy while enabling longitudinal outcome analysis