Mayil is an AI-powered platform that analyzes support tickets to identify patterns, suggest solutions, and automate responses, enabling support teams to resolve issues more efficiently. By integrating with existing workflows, Mayil helps teams improve resolution times and reduce the workload on support staff.
Funding
Funding not disclosed
Founders
Product
Problem
Software development teams often spend excessive time triaging and resolving support tickets, diverting valuable engineering resources from core product development. Quickly understanding the root cause of issues and identifying potential solutions within large codebases and documentation sets can be challenging and time-consuming.
Solution
Mayil is an AI-powered tool that integrates with issue trackers and code repositories to accelerate the resolution of software support tickets. By analyzing ticket descriptions, code, and documentation, Mayil identifies potential root causes and suggests relevant solutions directly within the issue tracker. The platform helps development teams reduce the time spent on each ticket, improve onboarding for new developers, and better plan approaches to complex fixes. Mayil's multi-agent AI iterates with the team, providing clear recommendations on where to start diagnosing and resolving issues.
Target Audience
Mayil is designed for software development teams, including developers, DevOps engineers, and support staff, who want to improve their efficiency in resolving support tickets and reduce the workload on engineering resources.
Features
- Integration with existing issue trackers (e.g., Jira, Asana) and repository hosting services (e.g., GitHub, GitLab).
- AI-powered analysis of support tickets, code, and documentation to identify patterns and potential solutions.
- Automatic localization of bugs across multiple repositories.
- Suggestions and insights delivered directly within the issue tracker.
- Clear recommendations on where to start diagnosing and resolving issues.
- Support for large mono-repo and multi-repo projects.