Maya is an all-in-one AI platform that helps teams turn customer and employee conversations into actionable next steps by qualifying leads, automating workflows, and personalizing interactions across channels. It connects with 200+ integrations including CRMs, ATS, and ERPs, and is used for recruitment, customer support, sales, and retention. The platform is SOC 2 and GDPR ready with end-to-end encryption.
Funding
Funding not disclosed
Founders
Product
Problem
Teams often struggle to manage high volumes of customer and employee conversations across multiple channels, leading to missed opportunities, slow response times, and inconsistent communication. Without a unified system, it is difficult to know who is ready to buy, what support they need, or what action should be taken next, resulting in lost revenue and reduced satisfaction.
Solution
Maya provides an all-in-one AI platform that turns every conversation into a clear next step by understanding user behavior and adapting interactions in real time. It personalizes communication for each individual, whether they are a first-time visitor or a returning buyer, and keeps conversations consistent across all channels. The platform automates key workflows such as lead qualification, meeting booking, and ticket resolution, while integrating with 200+ tools like CRMs, ATS, and ERPs to keep everything in sync. Maya also offers specialized solutions for recruitment, customer support, sales, and retention, helping teams improve efficiency and build lasting customer relationships.
Target Audience
Primary customers are businesses and teams in sales, customer support, human resources, and recruitment who need to automate and personalize their communication workflows. The platform is also suited for industries like insurance that require scalable outreach and engagement solutions.
Features
- AI-driven personalization that adapts tone and responses based on user behavior and intent
- Omnichannel communication that maintains consistent conversations across web, chat, and other platforms
- Workflow automation for lead intake, qualification, scoring, and meeting scheduling
- 200+ integrations with CRMs, ATS, ERPs, and other business tools
- Real-time dashboards showing active conversations, resolved tickets, and qualified leads
- Specialized modules for HR and recruitment, including candidate matching and onboarding automation
- Customer support automation with FAQ auto-replies, ticket routing, and CSAT tracking
- Sales and retention tools for faster responses, personalized experiences, and improved customer loyalty