Anthony Hsiao
Cofounder
Matterway
Matterway provides an interactive digital assistant that integrates with existing applications to automate repetitive tasks and enhance decision-making for business process outsourcing (BPO) teams. By streamlining workflows and reducing handling time by up to 76%, Matterway enables organizations to improve productivity and minimize errors without requiring complex system changes.
- Artificial Intelligence
- Developer Tools
- Enterprise Software
- Software Only
Updated 7 months ago
Funding
Funding rounds are not available yet.
Founders
Product
Problem
Business process outsourcing (BPO) teams often struggle with repetitive tasks across multiple applications, leading to inefficiencies and increased error rates. Existing automation solutions can be complex to implement and may require significant system changes. This results in wasted time and resources, hindering overall productivity and profitability.
Solution
Matterway offers an interactive digital assistant that integrates with existing applications to streamline workflows and automate repetitive tasks for BPO teams. The platform's "Skills" provide intelligent guidance and automation in real-time, enabling employees to complete tasks faster and with greater accuracy. By overlaying onto existing web applications, Matterway simplifies manual processes without requiring API integrations or system modifications. The Matterway platform includes a no-code designer for process improvement professionals, a low-code SDK for developers, and a control panel for managing releases while maintaining IT security and compliance.
Target Audience
Matterway is designed for BPO teams, IT departments, and corporate enterprises seeking to improve operational efficiency, reduce handling times, and minimize errors in their existing workflows.
Features
- Interactive screen-aware assistant that works across existing web-based applications and systems
- No-code designer for creating and customizing "Skills" to optimize specific tasks
- Low-code SDK for developers to extend the assistant's capabilities
- Real-time guidance and automation to streamline workflows
- Integration with AI/ML models, custom APIs, and document extraction tools
- Centralized deployment and role-based access control for managing optimizations at scale
- Secure operation within the existing IT infrastructure, ensuring data never leaves the corporate network
- Compatibility with web-based software suites, Microsoft Office Suite, and systems exposing an API