Netcall’s Liberty platform is a cloud‑native, low‑code suite that combines visual workflow design, AI‑powered robotic process automation, intelligent document processing, and process‑mining to unify and automate legacy enterprise applications. It enables mid‑size to large organizations in sectors such as healthcare, finance, and public services to build, deploy, and scale digital services through reusable APIs, real‑time analytics, and secure microservices architecture.
Funding
$9M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many organisations rely on legacy, siloed applications and manual processes, which creates data fragmentation, slows service delivery, and drives up operational costs. Scaling digital services across multiple channels often requires extensive custom development and integration effort.
Solution
Netcall’s Liberty platform delivers an AI‑enhanced, composable suite that unifies low‑code application development, robotic process automation, intelligent document processing, and process‑mapping into a single cloud‑native environment. Users can model end‑to‑end workflows, generate data‑driven insights, and expose services through reusable APIs, reducing the need for bespoke code. Built‑in AI components automate routine tasks, improve data quality, and enable real‑time decision support. The platform’s modular “Converse”, “Create”, “RPA”, “Spark”, and “IDP” capabilities allow teams to rapidly prototype, deploy, and scale digital services while maintaining governance and security.
Target Audience
Primary customers are mid‑size to large enterprises in sectors such as public services, healthcare, utilities, insurance, financial services, and transportation that need to modernise legacy workflows, improve citizen or customer experiences, and accelerate digital transformation.
Features
- Visual low‑code designer with drag‑and‑drop workflow orchestration and pre‑built connectors to ERP, CRM, and legacy systems.
- AI‑powered RPA bots that combine screen scraping, OCR, and machine‑learning classifiers for end‑to‑end task automation.
- Process‑mining engine (Liberty Spark) that discovers, maps, and continuously optimises work‑flow inefficiencies.
- Intelligent Document Processing (Liberty IDP) that extracts structured data from unstructured files using NLP and computer‑vision models.
- Omnichannel contact‑centre suite (Liberty Converse) with AI routing, sentiment analysis, and chatbot integration.
- Cloud‑native microservices architecture with REST/FHIR APIs, role‑based access control, and end‑to‑end encryption for compliance.
- Centralised analytics dashboard that aggregates KPI metrics, provides real‑time alerts, and supports AI‑driven predictive models.