Mato provides AI agents for clinics that operate through LINE, helping staff increase course completion rates, reduce customer churn, and cut administrative work. The platform connects to existing clinic systems, Google Drive, and LINE chat to create a unified knowledge base. Four specialized agents handle growth outreach, appointment booking, predictive alerts, and instant Q&A with cited sources.
Funding
Funding not disclosed
Founders
Product
Problem
Clinics often struggle with customers who let treatment packages expire unused, fail to return for follow-up appointments, or drop off without notice. Staff spend significant time on administrative tasks like booking, reminders, and answering repetitive questions, which takes attention away from patient care.
Solution
Mato deploys four AI agents on LINE that work together to run clinic operations intelligently. The Growth Agent identifies which customers to contact each morning—based on expiring packages or follow-up needs—and drafts ready-to-send messages. The Booking Agent turns LINE conversations into confirmed appointments by checking availability, packages, and payments automatically. The Oracle Agent analyzes historical trends to forecast issues like declining sales or rising cancellations before they become problems. The Chat Agent answers any clinic question instantly with cited sources from customer histories, sales data, and SOPs. Mato connects to existing clinic systems, Google Drive, and LINE without requiring new tools, creating a unified "brain" that the whole team can query in Thai or English.
Target Audience
Primary customers are medical and aesthetic clinics in Thailand—including managers, receptionists, and therapists—that use LINE for customer communication and need to streamline scheduling, follow-ups, and administrative workflows.
Features
- Four specialized AI agents: Growth (outreach prioritization), Booking (LINE-based scheduling), Oracle (predictive trend alerts), and Chat (instant Q&A with citations)
- Read-only integration with Google Sheets, Drive, Docs, and LINE, with no file modification or data migration required
- Role-based access control down to individual fields, ensuring health data is visible only to authorized staff
- Data encrypted at rest and in transit on SOC 2-certified cloud infrastructure, designed to comply with Thailand's PDPA
- Multi-tenant isolation ensuring no business can see another's data; data is never sold, shared, or used for model training
- Supports both Thai and English queries directly within LINE, with no new apps or training required