MATIC
MATIC is an AI-powered platform that learns from a team's historical quotes, emails, and exception-handling patterns to instantly generate responses to customer requests for quotes. It sits between the RFQ submission and the estimator review step, reducing reliance on senior team members and cutting customer wait times.
- Artificial Intelligence
- AI Agents
- Enterprise Software
- Software Only
Funding
Founders
Founder details are not available yet.
Product
Problem
Customer-facing teams rely on accumulated experience and tribal knowledge to answer requests, but that knowledge is often scattered across emails, quotes, and past exceptions. This makes every new request a slow, manual exercise that depends on the availability of the most experienced team members, creating bottlenecks and long customer wait times.
Solution
MATIC learns from the quotes, emails, and exceptions a team has already handled and uses that knowledge to instantly answer the next request. The platform lives in the gap between the RFQ (request for quote) and the estimator, fitting directly into existing workflows and responding faster than a human expert. By capturing and operationalizing tribal knowledge, MATIC enables teams to respond to customer inquiries immediately without waiting for a senior colleague to review each case.
Target Audience
MATIC serves organizations that handle high volumes of quote requests and customer inquiries, particularly teams where response speed depends on the knowledge of senior estimators or experienced customer-facing staff.
Features
- Learns from historical quotes, emails, and exception-handling patterns within the organization
- Generates instant replies based on prior team decisions and expertise
- Integrates into the workflow between customer RFQ submission and the estimator review step
- Reduces dependency on the availability of the most experienced team members for routine responses