Masterbots Pro is a cloud‑based platform that lets enterprises build, deploy, and manage AI‑powered chatbots across multiple messaging channels using a visual drag‑and‑drop flow editor.
Funding
Funding not disclosed
Founders
Product
Problem
Many businesses struggle to provide timely, consistent customer support across multiple messaging platforms, leading to delayed responses, higher operational costs, and reduced customer satisfaction.
Solution
Masterbots offers a cloud-based platform that enables companies to create, deploy, and manage AI-powered chatbots without extensive coding. Users can design conversational flows through a visual editor, connect bots to popular messaging channels, and monitor performance with built‑in analytics. The platform automates routine inquiries, routes complex issues to human agents, and continuously improves responses using machine‑learning models. By centralizing bot management, Masterbots helps organizations scale support operations while maintaining a consistent brand voice.
Target Audience
Target customers are mid‑size to large enterprises that operate customer service centers or digital sales teams and need to automate interactions across multiple chat channels.
Features
- Drag‑and‑drop flow builder for designing multi‑step conversations without programming
- Pre‑built integrations with major messaging services (e.g., WhatsApp, Facebook Messenger, Web chat)
- Real‑time analytics dashboard showing engagement metrics, intent accuracy, and resolution rates
- AI intent detection and natural‑language understanding powered by customizable machine‑learning models
- Seamless handoff to human agents with context preservation for hybrid support workflows
- Multi‑language support and easy localization of bot content