About Maqsam

Maqsam provides a cloud-based communication suite powered by proprietary Arabic AI, enabling accurate automatic speech recognition, call summaries, and sentiment analysis for enhanced customer interactions. The platform addresses inefficiencies in customer support and sales processes for SMBs and enterprises by automating tasks and offering precise analytics for informed decision-making.

```xml <problem> Many businesses in the MENA region struggle with customer communication due to the complexities of the Arabic language, leading to inefficiencies in customer support, sales processes, and data analysis. Traditional communication platforms often lack the nuanced understanding required for accurate speech recognition, sentiment analysis, and effective call management in Arabic. </problem> <solution> Maqsam offers a cloud-based contact center solution powered by proprietary Arabic AI, designed to enhance customer interactions and streamline communication workflows. The platform provides accurate automatic speech recognition (ASR) for transcribing calls, summarizing conversations, and analyzing customer sentiment in Arabic. By automating tasks and offering precise analytics, Maqsam enables businesses to improve customer experience, increase efficiency, and make informed decisions based on data-driven insights. The solution integrates with popular CRM and helpdesk systems, allowing for seamless integration into existing software stacks. </solution> <features> - Proprietary Arabic AI for accurate automatic speech recognition (ASR) - Call summarization and sentiment analysis in Arabic - Smart call routing with customizable IVR flows - Local numbers in 200+ cities for global reach - Real-time analytics and reporting for informed decision-making - Native integrations with leading CRM and helpdesk solutions - API suite for custom integrations with in-house software - Mobile app for on-the-go access </features> <target_audience> Maqsam targets SMBs and enterprises in the MENA region seeking to improve customer support, sales processes, and overall communication efficiency through AI-powered solutions tailored for the Arabic language. </target_audience> <revenue_model> Maqsam offers a subscription-based pricing model with various tiers based on features and usage. </revenue_model> ```

What does Maqsam do?

Where is Maqsam located?

Maqsam is based in Riyadh, Saudi Arabia.

When was Maqsam founded?

Maqsam was founded in 2019.

Location

Riyadh, Saudi Arabia

Founded

2019

Employees

84 employees

Major Investors

Propeller Inc., VentureSouq

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Maqsam

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Executive Summary

maqsam.com 20K+

Crunchbase

Founded 2019 – Riyadh, Saudi Arabia

Funding

Major Investors

Propeller Inc., VentureSouq

Team (75+)

No team information available.

Company Description

Problem

Many businesses in the MENA region struggle with customer communication due to the complexities of the Arabic language, leading to inefficiencies in customer support, sales processes, and data analysis. Traditional communication platforms often lack the nuanced understanding required for accurate speech recognition, sentiment analysis, and effective call management in Arabic.

Solution

Maqsam offers a cloud-based contact center solution powered by proprietary Arabic AI, designed to enhance customer interactions and streamline communication workflows. The platform provides accurate automatic speech recognition (ASR) for transcribing calls, summarizing conversations, and analyzing customer sentiment in Arabic. By automating tasks and offering precise analytics, Maqsam enables businesses to improve customer experience, increase efficiency, and make informed decisions based on data-driven insights. The solution integrates with popular CRM and helpdesk systems, allowing for seamless integration into existing software stacks.

Features

Proprietary Arabic AI for accurate automatic speech recognition (ASR)

Call summarization and sentiment analysis in Arabic

Smart call routing with customizable IVR flows

Local numbers in 200+ cities for global reach

Real-time analytics and reporting for informed decision-making

Native integrations with leading CRM and helpdesk solutions

API suite for custom integrations with in-house software

Mobile app for on-the-go access

Target Audience

Maqsam targets SMBs and enterprises in the MENA region seeking to improve customer support, sales processes, and overall communication efficiency through AI-powered solutions tailored for the Arabic language.

Revenue Model

Maqsam offers a subscription-based pricing model with various tiers based on features and usage.